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Hello, First post so apologies if I am in the wrong section.
I am trying to export a sequence from premier pro through the media encoder.
for my project I am required to produce a 720p, 25fps h.264 .mov however when selecting the format "Quicktime" there is no drop down in the codec options to allow for H.264 compression.
Under format I have attempted selecting a preset that matches the above settings but I receive the error message
"incompatible video codec found in the preset"
I am using a new laptop (around 2 weeks old) on the windows 7 os
Thanks for your help!
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Which version of AME?
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I am using the most recent update for all the cc programs I have installed. seems like I am maybe missing the codec for h.264 but I am by no means an expert.
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Hi Keith,
Sign out of CC, restart Premiere Pro, then sign back in to CC.
Thanks,
Kevin
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Do you have QuickTime Player installed on your machine? If not, please install it from Apple - QuickTime - Download and watch videos, movies, and shows.
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Please download and install QuickTime Player and it will solve the problem.
you can download it from the link below.
Download QuickTime - free - latest version
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