incompatible video codec found in the preset

New Here ,
Oct 31, 2014 Oct 31, 2014

Copy link to clipboard

Copied

Hello, First post so apologies if I am in the wrong section.

I am trying to export a sequence from premier pro through the media encoder.

for my project I am required to produce a 720p, 25fps h.264 .mov  however when selecting the format "Quicktime"  there is no drop down in the codec options to allow for H.264 compression.

Under format I have attempted selecting a preset that matches the above settings but I receive the error message

"incompatible video codec found in the preset"

I am using a new laptop (around 2 weeks old) on the windows 7 os

Thanks for your help!

Views

11.8K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Oct 31, 2014 Oct 31, 2014

Copy link to clipboard

Copied

Which version of AME?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 31, 2014 Oct 31, 2014

Copy link to clipboard

Copied

I am using the most recent update for all the cc programs I have installed. seems like I am maybe missing the codec for h.264 but I am by no means an expert.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 05, 2014 Nov 05, 2014

Copy link to clipboard

Copied

Hi Keith,

Sign out of CC, restart Premiere Pro, then sign back in to CC.

Thanks,
Kevin

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 05, 2014 Nov 05, 2014

Copy link to clipboard

Copied

Do you have QuickTime Player installed on your machine?  If not, please install it from Apple - QuickTime - Download and watch videos, movies, and shows.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 22, 2018 Jan 22, 2018

Copy link to clipboard

Copied

LATEST

Please download and install QuickTime Player and it will solve the problem.

you can download it from the link below.

Download QuickTime - free - latest version

[removed by moderator]

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines