• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Just upgraded to build 11.0.0.131, Media Encoder crashes

Participant ,
Nov 20, 2016 Nov 20, 2016

Copy link to clipboard

Copied

OS 10.11.6

I just upgraded to latest version of Media Encoder, cued video from Premiere Pro but about two minutes into Media Encoder render I keep getting a crash error.

Rendering H.264 Vimeo 1080p settings

Views

960

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Participant , Nov 24, 2016 Nov 24, 2016

What works is to change render settings to software only.

Votes

Translate

Translate
Participant ,
Nov 20, 2016 Nov 20, 2016

Copy link to clipboard

Copied

And when I render directly from Premiere Pro 2017 (1432) I get serious error crash message.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 24, 2016 Nov 24, 2016

Copy link to clipboard

Copied

Hi Marcial,

1. What is the Operating System?

2. What is the selected Renderer in Premiere Pro & Media Encoder?

     In Premiere Pro, File > Project Settings > General > Renderer.

     In Media Encoder, Queue Panel, right bottom corner, Renderer

Change the Renderer & try export again.

3. If it is Windows machine,

     In Premiere Pro > Preferences > Media > Uncheck "Enable accelerated Intel H.264 decoding" > Restart Premiere Pro & Check the Export

     In Media Encoder > Preferences > Media > Uncheck "Enable accelerated Intel H.264 decoding" > Restart Media Encoder & Check the Export

Please let us know the status.

Thanks,

Vidya Sagar.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Nov 24, 2016 Nov 24, 2016

Copy link to clipboard

Copied

What works is to change render settings to software only.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Nov 24, 2016 Nov 24, 2016

Copy link to clipboard

Copied

LATEST

OS 10.11.6

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines