Just upgraded to build 11.0.0.131, Media Encoder crashes

Participant ,
Nov 20, 2016 Nov 20, 2016

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OS 10.11.6

I just upgraded to latest version of Media Encoder, cued video from Premiere Pro but about two minutes into Media Encoder render I keep getting a crash error.

Rendering H.264 Vimeo 1080p settings

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correct answers 1 Correct Answer

Participant , Nov 24, 2016 Nov 24, 2016
What works is to change render settings to software only.

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Participant ,
Nov 20, 2016 Nov 20, 2016

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And when I render directly from Premiere Pro 2017 (1432) I get serious error crash message.

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Adobe Employee ,
Nov 24, 2016 Nov 24, 2016

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Hi Marcial,

1. What is the Operating System?

2. What is the selected Renderer in Premiere Pro & Media Encoder?

     In Premiere Pro, File > Project Settings > General > Renderer.

     In Media Encoder, Queue Panel, right bottom corner, Renderer

Change the Renderer & try export again.

3. If it is Windows machine,

     In Premiere Pro > Preferences > Media > Uncheck "Enable accelerated Intel H.264 decoding" > Restart Premiere Pro & Check the Export

     In Media Encoder > Preferences > Media > Uncheck "Enable accelerated Intel H.264 decoding" > Restart Media Encoder & Check the Export

Please let us know the status.

Thanks,

Vidya Sagar.

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Participant ,
Nov 24, 2016 Nov 24, 2016

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What works is to change render settings to software only.

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Participant ,
Nov 24, 2016 Nov 24, 2016

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OS 10.11.6

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