Media Encoder 13 not seen by Premiere Pro CC 12.1.1

New Here ,
Oct 30, 2018 Oct 30, 2018

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Hi there,

Having problems when trying to create Proxy files because Premiere Pro doesn't find Media Encoder 13 and as a Member of Creative I can't download Premiere Pro 13, only allows me to get 12.1.1

Anyone with the answer?

Thank you so much in anticipation for the solution to this problem

System is:

iMac 3.4 GHz Intel Core i7

32 Gigs 1600 MHz DDR3

Nvidia Ge Force GTX 680MX 2048 MB

Humberto

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Adobe Employee ,
Oct 31, 2018 Oct 31, 2018

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What is the version of your OS?
Premiere Pro 12 cannot communicate with Media Encoder 13.  You need to have matching version, i.e. Media Encoder 12.  You can install it via Creative Cloud app.

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