Media encoder 14.0 output black video [Windows]

New Here ,
Dec 30, 2019 Dec 30, 2019

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Hello There,

 

I am trying to use proxies with Adobe Premiere v 14.0.0 and Adobe Media Encoder v 14.0,

In Adobe Premiere, my original footage is 3840 x 2160, in HEVC 4:2:0 (it's from a go pro hero 7 black), i'm trying to creat proxies, and I tried using the preset 1024*540, 1280*720 from H 264 format. I also tried some presets from Quicktime, and some custom one. 

Adobe Media encoder does convert the video, however, I always end up with a proxy video that is all black, but that has sound.

 

Do you see any explanation to this ?

For additional information, here is my configuration :

HP Pavilion Power laptop with an i5-7300HQ

8 Go of RAM

GTX 1050 (2Go) and Intel 630.

The graphic card driver are up to date and I have the HEVC microsoft drivers on my computer if that is relevant

 

Thank you for your time and help !

 

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Error or problem, Export or render, Import

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correct answers 1 Correct Answer

New Here , Dec 31, 2019 Dec 31, 2019
Hi there,  It seems that I'm now able to have working proxies (with video and sound).Uninstalling all Adobe software, HEVC codecs from the store and re-installing adobe software only seem to have fixed the issue. Thank you for your time !

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New Here ,
Dec 31, 2019 Dec 31, 2019

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Hi there, 

 

It seems that I'm now able to have working proxies (with video and sound).

Uninstalling all Adobe software, HEVC codecs from the store and re-installing adobe software only seem to have fixed the issue.

 

Thank you for your time !

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Adobe Employee ,
Jan 03, 2020 Jan 03, 2020

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Hi there,

 

Thanks for keeping us updated! Give us a shout if you need help. 🙂

 

Cheers,

Shivangi

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