Media Encoder 15.0 version Crash after a while when it's open !!!!

Community Beginner ,
Mar 13, 2021 Mar 13, 2021

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Hello, Need help with the latest version of Media encoder 15.0, it keeps crashing!!

 

i try to creat a codec to create proxies but when i am in the process it suddenly close the program by itself !! 

 

i tried to uninstall and install it again, but nothing 

 

I have a windows 10 

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Adobe Community Professional ,
Mar 15, 2021 Mar 15, 2021

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Can you please share your system info? Like OS version, CPU, RAM, GPU vRAM?  Also sharing the codec your source footage is and the setting you are transcoding it to helps us helping you. Thanks.

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Community Beginner ,
Mar 19, 2021 Mar 19, 2021

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Hello Joost, 

 

I am using Windows 10,

CPU AMD Ryzen 7 2700X eight-core processor 3.70GHz 

GPU Radeon RX 5500 XT

vRAM 4096 MB

32 RAM 

64 bit operating system 

My source footage is a XAVCS 4K 24 fps and   XAVCS HD 120fps 

the setting that i am transcoding to is QuickTIme Format  with the preset  Cineform 1280 x 720, 23.976 fps Qualiti 1

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Explorer ,
Mar 15, 2021 Mar 15, 2021

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Hello there,

 

I had an issue like yours and I found out that a third party plugin is causing the problem.

You may disable them by deleting the third party plugins folder.

Don't forget to back-up your plugins folder.

Here are the plugin locations;

For Mac :  /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore

For Windows : C:/Program Files/Adobe/Common/Plug-ins/7.0/MediaCore

 

I hope this helps.

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Adobe Employee ,
Mar 16, 2021 Mar 16, 2021

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Hi Abdel,

Sorry to hear that. I understand AME crashes everytime you try to encode proxies.

  • Could you share more system info as asked by the expert above?
  • Do you get any error when the application crashes?

Let us know. We're here to help.

Regards,

Shivangi

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New Here ,
Mar 18, 2021 Mar 18, 2021

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Hi I am also having a lot of trouble with Encoder 2021 version
been exporting a lot in previos versions and no problem no crashes...Now in the latest update it chrases constantly exept when i export straight from Premier
It is very frustranig and time consuming
Im converting in h.264 from proxy files on timeline using apple mac 2017 3,2 ghz 8 core memory 32gb 
like i said..no problem with older versions.....
Gudni Halldorsson

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Community Beginner ,
Mar 19, 2021 Mar 19, 2021

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Hello, 

it just Crash with a message saying that ME had some difficulties 

I am using Windows 10,

CPU AMD Ryzen 7 2700X eight-core processor 3.70GHz 

GPU Radeon RX 5500 XT

32 RAM 

64 bit operating system 

My source footage is a XAVCS 4K 24 fps and   XAVCS HD 120fps 

the setting that i am transcoding to is QuickTIme Format  with the preset  Cineform 1280 x 720, 23.976 fps Qualiti 1

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New Here ,
Mar 18, 2021 Mar 18, 2021

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Im having the EXACT same issue and I am very frustrated 😞 Media Encoder just stopped working for me

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