Media Encoder 2017 isn't working anymore ?!?!?

New Here ,
Apr 07, 2021 Apr 07, 2021

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Hi, 

 

We need to use media encoder 2017 to convert PhotoJpeg videos.

Since my coworker update his mac OS (from high sierra to mojave) he get that message =>

 

"Thank you for using Adobe Media Encoder. The grace period for this product has expired. In order to continue using.........please purchase a creative cloud subscription"

 

My computer is still on High Sierra, but I get the same message when trying to open it.

 

We have a creative cloud subscription, media encoder 2019 / 2020 and 2021 work !

But we need Photo JPEG converter which disappear after 2017.....

 

thanks

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