I run a small post production shop and we've been having consistent issues with Media Encoder 2018 causing crashes. We've been troubleshooting for weeks and have tried every other possible solution. Details below:
OS: macOS 10.13.6 and 10.14.3
Hardware: Mac Pro 2013 (various configurations), iMac Pro
Software: Adobe Media Encoder 2018, After Effects 2018, Premiere 2018, fully updated
Media location: SMB Server over Gigabit LAN
Symptoms: Adobe Apps, Finder, web browsers completely lock up and become unresponsive. Computer must be hard-rebooted.
Steps to reproduce: Open Media Encoder while using other applications. Exports are not necessary but seem to accelerate the process.
Frequency: Varies. It will be fine for a full day, but once it starts happening it happens roughly every hour while Media Encoder is open.
Tried so far:
Any ideas on what could be causing this? It's baffled me for weeks and only began in the last couple months.
Sorry for the issue. I understand it should be quite frustrating. Ideally, AME does not trigger system crash unless any of the hardware on the machine get affected by it. We need to filter what's causing the issue. I appreciate all the steps that you have done to resolve it.
Thanks for chiming in. I've since narrowed this down to specifically Dynamic Link related tasks, as I've posted about here:
It takes place when users are queuing/rendering Premiere exports in Media Encoder OR accessing/importing other Premiere sequences via the Media Browser. There were some instances where just having Media Encoder open (and therefore the Media Browser) caused the system crash. My main test user who experience crashes most frequently has completely done away with Dynamic Link tasks and hasn't experienced a crash in over a week.
That said, to answer your questions:
1. It happens during Dynamic-Link tasks
2. Specifications vary across multiple machines, but each one at minimum has a recent Intel quad-core CPU, 32-64GB of RAM, and a modern GPU from Apple (usually AMD).
3. We've narrowed down everything external to Adobe by doing clean installs of both macOS and the Adobe apps. I haven't been able to find anything in the System logs.
4. I didn't get crash report. The macOS system.log comes out empty, it just seems to "halt" at the time of the freeze and pick back up again on a reboot. Is there a specific place I should be looking for Adobe logs?