Media Encoder 2020 just stops mid export!

New Here ,
Jan 15, 2020 Jan 15, 2020

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Media Encoder 2020 will not stop hanging on exports, not freezing, just stopping usually about a third of the way through. Both myself and my colleague on our two seperate machines are running into this issue on almost every export we send to Media Encoder.

 

We have been trying to export 15 short graphics based videos built in after effects, nothing particularly strenuous. Have spent the last few months rendering the same style videos through Media Encoder 2019 without any issues. As soon as we updated, the problems began!

 

It seems to freeze whenever you go to touch Media Encoder, After Effects or Premiere once the render has been started. I've been using this for years and I would like to think I'm fairly good at troubleshooting but everything I try doesnt fix it. Ive had to resort to rendering straight out of After Effects and then re-rendering straight out of Premiere.

 

If anyone knows how you would go about sorting the issue out and getting Media Encoder Working again, please send some help my way. This is making my job near enough impossible especially with looming deadlines.

 

System Specs:

i7-8550U 1.8GHz

8GB

64-bit Windows 10

TOPICS
Dynamic link, Error or problem, Export or render, Freeze or hang

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New Here ,
Aug 23, 2020 Aug 23, 2020

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same here. I've waited around 3 hours for it to just stop midway. Anybody knows how to solve this issue?

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Adobe Community Professional ,
Aug 23, 2020 Aug 23, 2020

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Your computer is a bit underpowered, especially for multitasking.

What are the hard drives (how many, what kind, what is on each, and how full)?

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New Here ,
Aug 23, 2020 Aug 23, 2020

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I am only using one hard drive and it's new so it only has about 30gb used up out of 500gb

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Community Beginner ,
Oct 10, 2020 Oct 10, 2020

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Same here. Problem doesn't happen everytime, but when it starts, I can't get it to work again unless I restart.

 

Mac Pro 2019 3.2 GHz 16 core | 32gb ram | AMD Radeon Pro Vega

Mac OS10.15.7

 

 

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Community Beginner ,
Oct 10, 2020 Oct 10, 2020

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should have mentioned:

Adobe Media Encoder Version 14.4 (Build 35)

After Effects Version 17.1.4 (Build 37)

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Community Beginner ,
Oct 14, 2020 Oct 14, 2020

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RE underpowered machines being the issue, I doubt it --- I've got a 7740 w/i9 and 96gb RAM, RTX 3000, and this still happens frequently. Might be a video driver issue, in that if I switch to the OpenCL vs. CUDA I get it less often, and like others renders in AE itself via the Render Queue works every time---at the expense of not being able to do any further work in AE until it's done.

 

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Community Beginner ,
Oct 23, 2020 Oct 23, 2020

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I just tried uninstalling and then reinstalling creative cloud. It asked if I wanted to repair instead of uninstalling. I said okay. It's been a week and I haven't had it stop on me mid-export.

 

I'm thinking it might have something to do with dynamic link 🤷🏼‍:male_sign:

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New Here ,
Nov 10, 2020 Nov 10, 2020

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Same issue here, I updated, but no result, still stops... 

I use a MacBook 

MacBook Pro (16-inch, 2019)

2,4 GHz 8-Core Intel Core i9

32 GB 2667 MHz DDR4

AMD Radeon Pro 5500M 8 GB

Intel UHD Graphics 630 1536 MB

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Community Beginner ,
Nov 10, 2020 Nov 10, 2020

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The problem didn't stop for me when I uninstalled or updated Adobe Media Encoder, After Effects, or Premiere. It only fixed when I went to the Applications > Adobe Creative Cloud > Uninstalled Adobe Creative Cloud. It gave me this window and I selected "Repair." Since then Adobe Media Encoder has been working for me. 

Screen Shot 2020-11-10 at 9.34.35 AM.png

It's so frustrating so I hope this helps you @tasnadiotto 

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Community Beginner ,
Jan 25, 2021 Jan 25, 2021

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Same problem here, reinstalling/repairing did nothing, and it happens if I try to export with Premiere as well. (Also, the process won't go away unless I restart my PC). Not only will it not export, but BOTH programs freeze and the process can't be aborted. I deleted an old version, realizing I had forgotten to fix something ,and not only can I not export the new file, but Windows doesn't have the old one in the Recycle Bin for SOME reason... And it's due to be uploaded tomorrow.

 

Everything is up to date, though I HAVE attempted other versions to no avail.

 

-AMD Ryzen 5 3600X processor

-Nvidia Geforce RTX 2060 Super 

-16 GB RAM

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New Here ,
Mar 30, 2021 Mar 30, 2021

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I had a similar problem and I tried everything without any solution. I later found the problem and fixed it by myself. This has nothing to do with hardware at all! If Media Encoder freezes and stopped, go to the error log (Ctrl+Alt+L) and it will show you the exact time in your video where the error is coming from. It's just 1 frame! Go back to Premiere Pro and delete that 1 frame, not the whole clip. That's all. It's funny, but it worked for me twice already. I do hope this helps you out.

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