Media Encoder 2020 launches but does not work on macOS 10.15.5

New Here ,
Jun 10, 2020 Jun 10, 2020

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Hi there. I'm running Premiere Pro 2020 and Media Encoder on a Mac running OS Catalina 10.15.5

 

I upgraded both Premiere Pro and Media Encoder earlier this week as ME was not launching. I also updated to latest OS. Now when I export from Premiere, Media Encoder launches but doesn't do anything. 

 

Am currently exporting manually from Premiere so working at a snails pace here. Has anyone experienced same and come up with any fixes?

 

Thanks in advance.

 

Killian

 

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Dynamic link, Export or render

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Adobe Employee ,
Jun 12, 2020 Jun 12, 2020

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Hi Killian,

This sounds strange. Dynamic link should work as expected if the version of the applications are in sync.

  • Does it happen with this specific version?
  • Are you using any third party plug-ins to your project?

Looking forward to your response.

Thanks,

Shivangi

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Explorer ,
Jun 19, 2020 Jun 19, 2020

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Same is happening for me. Using PP V14.3 and ME V14.3 on a MacBook Pro V10.15.5. No plugins just or complicated timelines. Just footage.

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New Here ,
Jun 20, 2020 Jun 20, 2020

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Same as mine waiting solution from Adobe

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Adobe Employee ,
Jun 26, 2020 Jun 26, 2020

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Hi all,

We're sorry for the experience. I tested the issue on a Windows 10 computer at my end and it seems to be working fine with the current version. I wonder what could be causing the issue at your end. Could you share more details?

  • What are your system specification(RAM, GPU, etc)?
  • Please share a video recording of what happens at your end so that we can observe whether it is a performance glitch or a dynamic link issue. 

Meanwhile, I'll check if I can get the issue tested at my end on a macOS.

Regards,

Shivangi

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Explorer ,
Jun 26, 2020 Jun 26, 2020

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Same problem for me as well. 

 

Mac OS 10.15.3

Imac 4.2 Ghz Quad Core intel Cor i7

32 GB Ram 2400 Mhz DDR4

Radeon Pro 580 8 GB

 

I followed the suggested fixes recommended by Adobe:  https://helpx.adobe.com/x-productkb/multi/products-crash-launch-macos.html but it still doesn't work.  Hopefully this will be resolved soon.  

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Explorer ,
Jun 26, 2020 Jun 26, 2020

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I may have solved it.  I uninstalled ME, PP, AE, restarted the machine and reinstalled everything EXCEPT the latest Media Encoder.  Instead, I installed version 14.3.  Now it launches from the application icon and more importantly launches from the PP timeline when I send a project out for encoding.  Phew!  Hope this helps you also.

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Community Beginner ,
Jun 26, 2020 Jun 26, 2020

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ME 14.3 is now showing as the latest version in my creative cloud app window, is that right ?

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Community Beginner ,
Jun 26, 2020 Jun 26, 2020

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i followed your above instructions but I installed 14.2 (because i'm confused to what the latest version is) and it works. ME launched from AE and is rendering. Thank you

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Explorer ,
Jun 27, 2020 Jun 27, 2020

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Hmmmm.  Not sure, I may have mistyped it.  Sorry for the confusion, but kudos to you for working through it.

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Community Beginner ,
Jun 26, 2020 Jun 26, 2020

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Same problem for me - this sucks

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