Media Encoder 2021 (v15) Won't Start - Stuck on Splash Screen

New Here ,
May 14, 2021 May 14, 2021

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I haven't been able to open Media Encoder or export from Premiere since I most recently updated Windows 10. I've tried uninstalling and reinstalling both Premiere and Media Encoder, but cannot get Media Encoder 2021 (v15, v15.1 or v15.2) to open. I am able to open Media Encoder 2020 (v14.9) no problem, so I don't understand why I'm having such an issue with the 2021 version of this software?

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Export or render, Freeze or hang

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New Here ,
May 21, 2021 May 21, 2021

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I had the same issue. I am unable to start Media Encoder with the Creative Cloud on desktop, I was able to start it via the web interface.

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May 21, 2021 May 21, 2021

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I opened the creative cloud software and updated my Media Encoder 2021. It worked for me

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Adobe Employee ,
May 21, 2021 May 21, 2021

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Hi defaultyux7rjw23e4r,

We appreciate you writing in. We understand that dynamic link between PR and AME is not working.

  • Did you try the steps shared by the experts above?
  • What happens when you import the Premiere Pro project directly in AME?

Let us know. We're here to help.

Regards,

Shivangi

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