Media encoder can run - but Premiere Pro does not see it

Community Beginner ,
May 11, 2020 May 11, 2020

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After the last batch of auto updates to CC I can not export Pr sequences to the Media encoder.  I get an error like this:  Tried uninstalling Me and reinstalling; same for Pr - still get the same result.  Even running Me while I'm using Pr does not work.  Pr encodes OK so there is an inconvenient workaround.  Not even youtube solutions help (there's a lot of them).  Any suggestions?Annotation 2020-05-11 044436.png

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Error or problem, Export or render

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Community Beginner , May 15, 2020 May 15, 2020
Thanks for catching my problem.  When I 'updated all' I thought my start icon for Pr would point to the new version but it does not - it pointed to 13.1.5.  Fixing the icon to point to the new version fixed the dynamic link.  Thank you again. 

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Adobe Employee ,
May 15, 2020 May 15, 2020

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Hi Richard,

Thanks for contacting us. Dynamic link works only when the version for both of the applications are in sync. Could you confirm the version of the Adobe applications? You may refer to this article: https://community.adobe.com/t5/premiere-pro/faq-how-to-find-the-exact-version-of-premiere-pro-you-re...

We're here to help.

Best,

Shivangi

 

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Community Beginner ,
May 15, 2020 May 15, 2020

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Thanks for catching my problem.  When I 'updated all' I thought my start icon for Pr would point to the new version but it does not - it pointed to 13.1.5.  Fixing the icon to point to the new version fixed the dynamic link.  Thank you again. 

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