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Hi All -
I'm running a late 2015 iMac with a 3.2 GHz Intel Core i5, 32GB RAM, and an AMD Radeon R9 M390 2048 MB graphics card. I was having crashing problems on Premiere and Encoder recently, and I completely wiped the hard drive, reinstalled the Operating System (current at Mojave, 10.14.2), and reinstalled Adobe Creative Cloud. I've run system diagnostics on the machine and the hardware appears to be fine.
I tried to export an hour long show last night by queueing it from Premiere to Encoder, and had another kernel panic. I moved the external hard drive that contains the project to my Mac Pro trash can, and it's exporting fine from Encoder.
Can anyone help me parse the console error message I'm posting below and give me advice about what might be causing this?
Many thanks -
Zac
___________________________________
Anonymous UUID: C1FE8A79-BF06-8D11-D612-553DB4D0E936
Fri Jan 25 17:00:22 2019
*** Panic Report ***
panic(cpu 2 caller 0xffffff8018cda1ed): Kernel trap at 0xffffff8018c797c0, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffff7f88000020, CR3: 0x00000003d407506e, CR4: 0x00000000003626e0
RAX: 0xffffff7f80000000, RBX: 0xffffff7f88000000, RCX: 0xffffff8023a6b000, RDX: 0x0000000000200000
RSP: 0xffffffa3d09734a0, RBP: 0xffffffa3d09734d0, RSI: 0xffffff802aa6b000, RDI: 0x0000000000000000
R8: 0x000000005f210700, R9: 0x0000000000000001, R10: 0xffffff80194be780, R11: 0x03fffffe03a08e84
R12: 0x000000000041ba5e, R13: 0x03fffffe03a08e84, R14: 0x0000000a5c91f000, R15: 0xffffff806823a100
RFL: 0x0000000000010286, RIP: 0xffffff8018c797c0, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffff7f88000020, Error code: 0x0000000000000000, Fault CPU: 0x2, PL: 1, VF: 5
Backtrace (CPU 2), Frame : Return Address
0xffffffa3d0972f70 : 0xffffff8018baeafd
0xffffffa3d0972fc0 : 0xffffff8018ce85a3
0xffffffa3d0973000 : 0xffffff8018cd9fca
0xffffffa3d0973070 : 0xffffff8018b5bca0
0xffffffa3d0973090 : 0xffffff8018bae517
0xffffffa3d09731b0 : 0xffffff8018bae363
0xffffffa3d0973220 : 0xffffff8018cda1ed
0xffffffa3d0973390 : 0xffffff8018b5bca0
0xffffffa3d09733b0 : 0xffffff8018c797c0
0xffffffa3d09734d0 : 0xffffff8018c68e7f
0xffffffa3d0973800 : 0xffffff8019102e2f
0xffffffa3d0973840 : 0xffffff8018ded036
0xffffffa3d09738f0 : 0xffffff8018ded3e9
0xffffffa3d0973960 : 0xffffff8018debedf
0xffffffa3d0973ac0 : 0xffffff8018dea56e
0xffffffa3d0973d00 : 0xffffff7f9c6f1f6d
0xffffffa3d0973d80 : 0xffffff8018e1e7d3
0xffffffa3d0973e30 : 0xffffff80190ed797
0xffffffa3d0973ee0 : 0xffffff80190ed503
0xffffffa3d0973f40 : 0xffffff80191b5efb
0xffffffa3d0973fa0 : 0xffffff8018b5c466
Kernel Extensions in backtrace:
com.apple.filesystems.hfs.kext(407.200.4)[1ECE1137-785A-3934-8CFB-F726BE37EF5F]@0xffffff7f9c6d2000->0xffffff7f9c73afff
dependency: com.apple.filesystems.hfs.encodings.kext(1)[DFFDAA59-E96C-3154-AEF7-57615129D7C3]@0xffffff7f99c1d000
BSD process name corresponding to current thread: Adobe Media Enco
Mac OS version:
18C54
Kernel version:
Darwin Kernel Version 18.2.0: Mon Nov 12 20:24:46 PST 2018; root:xnu-4903.231.4~2/RELEASE_X86_64
Kernel UUID: 56B30885-F9BA-30E8-AD1C-5D59EC243BA9
Kernel slide: 0x0000000018800000
Kernel text base: 0xffffff8018a00000
__HIB text base: 0xffffff8018900000
System model name: iMac17,1 (Mac-DB15BD556843C820)
System uptime in nanoseconds: 105342310906191
last loaded kext at 79953864738890: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f9d308000, size 32768)
last unloaded kext at 80014020436577: com.apple.driver.usb.cdc 5.0.0 (addr 0xffffff7f9d286000, size 28672)
loaded kexts:
com.google.dfsfuse.filesystems.dfsfuse 3.7.4
com.apple.driver.AppleUSBStorageCoexistentDriver 456.230.1
com.apple.iokit.SCSITaskUserClient 408.200.1
com.apple.filesystems.exfat 1.4
com.apple.driver.AudioAUUC 1.70
com.apple.fileutil 18.306.12
com.apple.driver.AppleTopCaseHIDEventDriver 138.2
com.apple.driver.AGPM 110.23.46
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.ApplePlatformEnabler 2.7.0d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 131
com.apple.driver.AppleMikeyDriver 282.10
com.apple.driver.AppleUpstreamUserClient 3.6.5
com.apple.kext.AMDFramebuffer 2.0.4
com.apple.driver.AppleHDA 282.10
com.apple.kext.AMDRadeonX4000 2.0.4
com.apple.driver.AppleGraphicsDevicePolicy 3.28.4
com.apple.AGDCPluginDisplayMetrics 3.28.4
com.apple.driver.AppleHV 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.iokit.IOBluetoothSerialManager 6.0.9f2
com.apple.driver.pmtelemetry 1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleIntelSKLGraphics 12.0.4
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.eficheck 1
com.apple.iokit.BroadcomBluetooth20703USBTransport 6.0.9f2
com.apple.driver.AppleOSXWatchdog 1
com.apple.kext.AMD7000Controller 2.0.4
com.apple.driver.AppleSMCLMU 212
com.apple.driver.AppleMCCSControl 1.5.6
com.apple.driver.AppleIntelSKLGraphicsFramebuffer 12.0.4
com.apple.driver.AppleIntelPCHPMC 2.0.1
com.apple.driver.AppleThunderboltIP 3.1.2
com.apple.driver.AppleVirtIO 2.1.2
com.apple.filesystems.hfs.kext 407.200.4
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.BootCache 40
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.AppleSystemPolicy 1.0
com.apple.iokit.AppleBCM5701Ethernet 10.3.3
com.apple.driver.AppleSDXC 1.7.6
com.apple.driver.AirPort.BrcmNIC 1400.1.1
com.apple.filesystems.apfs 945.230.6
com.apple.driver.AppleAHCIPort 329.200.2
com.apple.private.KextAudit 1.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 6.1
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 6.1
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 190
com.apple.security.TMSafetyNet 8
com.apple.iokit.IOUSBMassStorageClass 4.0.4
com.apple.driver.AppleMultitouchDriver 2410.5
com.apple.driver.AppleInputDeviceSupport 2410.2
com.apple.driver.AppleHSBluetoothDriver 138.2
com.apple.driver.IOBluetoothHIDDriver 6.0.9f2
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 282.10
com.apple.kext.OSvKernDSPLib 527
com.apple.kext.AMDRadeonX4030HWLibs 1.0
com.apple.kext.AMDRadeonX4000HWServices 2.0.4
com.apple.driver.AppleGraphicsControl 3.28.4
com.apple.iokit.IOAVBFamily 710.1
com.apple.plugin.IOgPTPPlugin 700.7
com.apple.driver.AppleSSE 1.0
com.apple.AppleGPUWrangler 3.28.4
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.9f2
com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.9f2
com.apple.iokit.IOBluetoothHostControllerTransport 6.0.9f2
com.apple.iokit.IOBluetoothFamily 6.0.9f2
com.apple.driver.AppleHDAController 282.10
com.apple.iokit.IOHDAFamily 282.10
com.apple.kext.AMDSupport 2.0.4
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.iokit.IONDRVSupport 530
com.apple.driver.AppleSMBusController 1.0.18d1
com.apple.AppleGraphicsDeviceControl 3.28.4
com.apple.iokit.IOAcceleratorFamily2 404.2.2
com.apple.iokit.IOGraphicsFamily 530.14
com.apple.iokit.IOSurface 255.1
com.apple.driver.IOPlatformPluginFamily 6.0.0d8
com.apple.driver.AppleThunderboltEDMSink 4.2.0
com.apple.driver.AppleHIDKeyboard 208
com.apple.driver.usb.AppleUSBHub 1.2
com.apple.driver.usb.IOUSBHostHIDDevice 1.2
com.apple.iokit.IOAudioFamily 206.5
com.apple.vecLib.kext 1.2.0
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2
com.apple.iokit.IOSerialFamily 11
com.apple.filesystems.hfs.encodings.kext 1
com.apple.driver.AppleThunderboltDPInAdapter 5.5.8
com.apple.driver.AppleThunderboltDPOutAdapter 5.5.8
com.apple.driver.AppleThunderboltDPAdapterFamily 5.5.8
com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.4
com.apple.driver.AppleThunderboltNHI 4.7.6
com.apple.iokit.IOThunderboltFamily 6.8.1
com.apple.iokit.IOEthernetAVBController 1.1.0
com.apple.iokit.IONVMeFamily 2.1.0
com.apple.iokit.IO80211Family 1200.12.2
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.driver.corecapture 1.0.4
com.apple.iokit.IOAHCIBlockStorage 301.200.2
com.apple.driver.AppleUSBMergeNub 900.4.2
com.apple.driver.AppleUSBHostMergeProperties 1.2
com.apple.driver.usb.AppleUSBXHCIPCI 1.2
com.apple.driver.usb.AppleUSBXHCI 1.2
com.apple.iokit.IOAHCIFamily 288
com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
com.apple.iokit.IOUSBFamily 900.4.2
com.apple.driver.AppleEFINVRAM 2.1
com.apple.driver.AppleEFIRuntime 2.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.security.quarantine 3
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 493.0.0
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleEffaceableStorage 1.0
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleUSBTDM 456.230.1
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.kext.CoreTrust 1
com.apple.iokit.IOUSBMassStorageDriver 145.200.2
com.apple.iokit.IOSCSIBlockCommandsDevice 408.200.1
com.apple.iokit.IOSCSIArchitectureModelFamily 408.200.1
com.apple.iokit.IOStorageFamily 2.1
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.KernelRelayHost 1
com.apple.iokit.IOUSBHostFamily 1.2
com.apple.driver.usb.AppleUSBCommon 1.0
com.apple.driver.AppleBusPowerController 1.0
com.apple.driver.AppleSEPManager 1.0.1
com.apple.driver.IOSlaveProcessor 1
com.apple.iokit.IOReportFamily 47
com.apple.iokit.IOTimeSyncFamily 700.7
com.apple.iokit.IONetworkingFamily 3.4
com.apple.driver.AppleACPIPlatform 6.1
com.apple.driver.AppleSMC 3.1.9
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.Libm 1
com.apple.kec.corecrypto 1.0
EOF
Model: iMac17,1, BootROM 161.0.0.0.0, 4 processors, Intel Core i5, 3.2 GHz, 32 GB, SMC 2.33f10
Graphics: AMD Radeon R9 M390, AMD Radeon R9 M390, PCIe
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1867 MHz, 0x00, -
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1867 MHz, 0x00, -
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1867 MHz, 0x00, -
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1867 MHz, 0x00, -
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x14A), Broadcom BCM43xx 1.0 (7.77.61.1 AirPortDriverBrcmNIC-1305.2)
Bluetooth: Version 6.0.9f2, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD ST1000DM003, 1 TB
USB Device: USB 3.0 Bus
USB Device: G-DRIVE USB
USB Device: My Passport 25E4
USB Device: XQD 128GB
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
USB Device: Keyboard Hub
USB Device: Apple Keyboard
Thunderbolt Bus: iMac, Apple Inc., 28.1
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You can go through the recommended steps here:
Although, it sounds like you've already done the step the verify if it's a software issue.
I'd take the time to try booting with just 16GB of RAM, once with a first pair of 8GB RAM chips and again with the second pair.
I'd also try installing the macOS that originally came with the iMac (If your Mac spontaneously restarts or displays a message that it restarted or shut down because of a... ) and then install the newest version of Creative Cloud that works with that version of macOS. Since this is a 17,1 iMac, the pre-installed OS should have been macOS 10.11 and install all updates for 10.11. Then install Creative Cloud CC2018 and then try exporting something. If you do all this on an external hard drive (a USB3 SSD drive or high speed USB3 Flash drive will work well), then you can easily preserve this boot configuration more easily. Next, update to macOS 10.14 and try CC 2018 again. Next, update to CC2019 without removing proviso versions and try again.
Good luck!
Repeat kernel panics are nothing short of annoying.
-Warren
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Thanks Warren - I'll give your suggestions a try.
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