Media Encoder causing Kernel Panic on iMac - Any insights?

New Here ,
Jan 26, 2019 Jan 26, 2019

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Hi All -

I'm running a late 2015 iMac with a 3.2 GHz Intel Core i5, 32GB RAM, and an AMD Radeon R9 M390 2048 MB graphics card. I was having crashing problems on Premiere and Encoder recently, and I completely wiped the hard drive, reinstalled the Operating System (current at Mojave, 10.14.2), and reinstalled Adobe Creative Cloud. I've run system diagnostics on the machine and the hardware appears to be fine.

I tried to export an hour long show last night by queueing it from Premiere to Encoder, and had another kernel panic. I moved the external hard drive that contains the project to my Mac Pro trash can, and it's exporting fine from Encoder.

Can anyone help me parse the console error message I'm posting below and give me advice about what might be causing this?

Many thanks -

Zac

___________________________________

Anonymous UUID:       C1FE8A79-BF06-8D11-D612-553DB4D0E936

Fri Jan 25 17:00:22 2019

*** Panic Report ***

panic(cpu 2 caller 0xffffff8018cda1ed): Kernel trap at 0xffffff8018c797c0, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0xffffff7f88000020, CR3: 0x00000003d407506e, CR4: 0x00000000003626e0

RAX: 0xffffff7f80000000, RBX: 0xffffff7f88000000, RCX: 0xffffff8023a6b000, RDX: 0x0000000000200000

RSP: 0xffffffa3d09734a0, RBP: 0xffffffa3d09734d0, RSI: 0xffffff802aa6b000, RDI: 0x0000000000000000

R8:  0x000000005f210700, R9:  0x0000000000000001, R10: 0xffffff80194be780, R11: 0x03fffffe03a08e84

R12: 0x000000000041ba5e, R13: 0x03fffffe03a08e84, R14: 0x0000000a5c91f000, R15: 0xffffff806823a100

RFL: 0x0000000000010286, RIP: 0xffffff8018c797c0, CS:  0x0000000000000008, SS:  0x0000000000000010

Fault CR2: 0xffffff7f88000020, Error code: 0x0000000000000000, Fault CPU: 0x2, PL: 1, VF: 5

Backtrace (CPU 2), Frame : Return Address

0xffffffa3d0972f70 : 0xffffff8018baeafd

0xffffffa3d0972fc0 : 0xffffff8018ce85a3

0xffffffa3d0973000 : 0xffffff8018cd9fca

0xffffffa3d0973070 : 0xffffff8018b5bca0

0xffffffa3d0973090 : 0xffffff8018bae517

0xffffffa3d09731b0 : 0xffffff8018bae363

0xffffffa3d0973220 : 0xffffff8018cda1ed

0xffffffa3d0973390 : 0xffffff8018b5bca0

0xffffffa3d09733b0 : 0xffffff8018c797c0

0xffffffa3d09734d0 : 0xffffff8018c68e7f

0xffffffa3d0973800 : 0xffffff8019102e2f

0xffffffa3d0973840 : 0xffffff8018ded036

0xffffffa3d09738f0 : 0xffffff8018ded3e9

0xffffffa3d0973960 : 0xffffff8018debedf

0xffffffa3d0973ac0 : 0xffffff8018dea56e

0xffffffa3d0973d00 : 0xffffff7f9c6f1f6d

0xffffffa3d0973d80 : 0xffffff8018e1e7d3

0xffffffa3d0973e30 : 0xffffff80190ed797

0xffffffa3d0973ee0 : 0xffffff80190ed503

0xffffffa3d0973f40 : 0xffffff80191b5efb

0xffffffa3d0973fa0 : 0xffffff8018b5c466

      Kernel Extensions in backtrace:

         com.apple.filesystems.hfs.kext(407.200.4)[1ECE1137-785A-3934-8CFB-F726BE37EF5F]@0xffffff7f9c6d2000->0xffffff7f9c73afff

            dependency: com.apple.filesystems.hfs.encodings.kext(1)[DFFDAA59-E96C-3154-AEF7-57615129D7C3]@0xffffff7f99c1d000

BSD process name corresponding to current thread: Adobe Media Enco

Mac OS version:

18C54

Kernel version:

Darwin Kernel Version 18.2.0: Mon Nov 12 20:24:46 PST 2018; root:xnu-4903.231.4~2/RELEASE_X86_64

Kernel UUID: 56B30885-F9BA-30E8-AD1C-5D59EC243BA9

Kernel slide:     0x0000000018800000

Kernel text base: 0xffffff8018a00000

__HIB  text base: 0xffffff8018900000

System model name: iMac17,1 (Mac-DB15BD556843C820)

System uptime in nanoseconds: 105342310906191

last loaded kext at 79953864738890: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f9d308000, size 32768)

last unloaded kext at 80014020436577: com.apple.driver.usb.cdc 5.0.0 (addr 0xffffff7f9d286000, size 28672)

loaded kexts:

com.google.dfsfuse.filesystems.dfsfuse 3.7.4

com.apple.driver.AppleUSBStorageCoexistentDriver 456.230.1

com.apple.iokit.SCSITaskUserClient 408.200.1

com.apple.filesystems.exfat 1.4

com.apple.driver.AudioAUUC 1.70

com.apple.fileutil 18.306.12

com.apple.driver.AppleTopCaseHIDEventDriver 138.2

com.apple.driver.AGPM 110.23.46

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMikeyHIDDriver 131

com.apple.driver.AppleMikeyDriver 282.10

com.apple.driver.AppleUpstreamUserClient 3.6.5

com.apple.kext.AMDFramebuffer 2.0.4

com.apple.driver.AppleHDA 282.10

com.apple.kext.AMDRadeonX4000 2.0.4

com.apple.driver.AppleGraphicsDevicePolicy 3.28.4

com.apple.AGDCPluginDisplayMetrics 3.28.4

com.apple.driver.AppleHV 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 6.0.9f2

com.apple.driver.pmtelemetry 1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleIntelSKLGraphics 12.0.4

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.eficheck 1

com.apple.iokit.BroadcomBluetooth20703USBTransport 6.0.9f2

com.apple.driver.AppleOSXWatchdog 1

com.apple.kext.AMD7000Controller 2.0.4

com.apple.driver.AppleSMCLMU 212

com.apple.driver.AppleMCCSControl 1.5.6

com.apple.driver.AppleIntelSKLGraphicsFramebuffer 12.0.4

com.apple.driver.AppleIntelPCHPMC 2.0.1

com.apple.driver.AppleThunderboltIP 3.1.2

com.apple.driver.AppleVirtIO 2.1.2

com.apple.filesystems.hfs.kext 407.200.4

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.BootCache 40

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.AppleSystemPolicy 1.0

com.apple.iokit.AppleBCM5701Ethernet 10.3.3

com.apple.driver.AppleSDXC 1.7.6

com.apple.driver.AirPort.BrcmNIC 1400.1.1

com.apple.filesystems.apfs 945.230.6

com.apple.driver.AppleAHCIPort 329.200.2

com.apple.private.KextAudit 1.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 6.1

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 6.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 190

com.apple.security.TMSafetyNet 8

com.apple.iokit.IOUSBMassStorageClass 4.0.4

com.apple.driver.AppleMultitouchDriver 2410.5

com.apple.driver.AppleInputDeviceSupport 2410.2

com.apple.driver.AppleHSBluetoothDriver 138.2

com.apple.driver.IOBluetoothHIDDriver 6.0.9f2

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 282.10

com.apple.kext.OSvKernDSPLib 527

com.apple.kext.AMDRadeonX4030HWLibs 1.0

com.apple.kext.AMDRadeonX4000HWServices 2.0.4

com.apple.driver.AppleGraphicsControl 3.28.4

com.apple.iokit.IOAVBFamily 710.1

com.apple.plugin.IOgPTPPlugin 700.7

com.apple.driver.AppleSSE 1.0

com.apple.AppleGPUWrangler 3.28.4

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.9f2

com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.9f2

com.apple.iokit.IOBluetoothHostControllerTransport 6.0.9f2

com.apple.iokit.IOBluetoothFamily 6.0.9f2

com.apple.driver.AppleHDAController 282.10

com.apple.iokit.IOHDAFamily 282.10

com.apple.kext.AMDSupport 2.0.4

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.iokit.IONDRVSupport 530

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.AppleGraphicsDeviceControl 3.28.4

com.apple.iokit.IOAcceleratorFamily2 404.2.2

com.apple.iokit.IOGraphicsFamily 530.14

com.apple.iokit.IOSurface 255.1

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.driver.AppleThunderboltEDMSink 4.2.0

com.apple.driver.AppleHIDKeyboard 208

com.apple.driver.usb.AppleUSBHub 1.2

com.apple.driver.usb.IOUSBHostHIDDevice 1.2

com.apple.iokit.IOAudioFamily 206.5

com.apple.vecLib.kext 1.2.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2

com.apple.iokit.IOSerialFamily 11

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleThunderboltDPInAdapter 5.5.8

com.apple.driver.AppleThunderboltDPOutAdapter 5.5.8

com.apple.driver.AppleThunderboltDPAdapterFamily 5.5.8

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.4

com.apple.driver.AppleThunderboltNHI 4.7.6

com.apple.iokit.IOThunderboltFamily 6.8.1

com.apple.iokit.IOEthernetAVBController 1.1.0

com.apple.iokit.IONVMeFamily 2.1.0

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IOAHCIBlockStorage 301.200.2

com.apple.driver.AppleUSBMergeNub 900.4.2

com.apple.driver.AppleUSBHostMergeProperties 1.2

com.apple.driver.usb.AppleUSBXHCIPCI 1.2

com.apple.driver.usb.AppleUSBXHCI 1.2

com.apple.iokit.IOAHCIFamily 288

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.2

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.security.quarantine 3

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.DiskImages 493.0.0

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleEffaceableStorage 1.0

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleUSBTDM 456.230.1

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.kext.CoreTrust 1

com.apple.iokit.IOUSBMassStorageDriver 145.200.2

com.apple.iokit.IOSCSIBlockCommandsDevice 408.200.1

com.apple.iokit.IOSCSIArchitectureModelFamily 408.200.1

com.apple.iokit.IOStorageFamily 2.1

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.2

com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleSEPManager 1.0.1

com.apple.driver.IOSlaveProcessor 1

com.apple.iokit.IOReportFamily 47

com.apple.iokit.IOTimeSyncFamily 700.7

com.apple.iokit.IONetworkingFamily 3.4

com.apple.driver.AppleACPIPlatform 6.1

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.Libm 1

com.apple.kec.corecrypto 1.0

EOF

Model: iMac17,1, BootROM 161.0.0.0.0, 4 processors, Intel Core i5, 3.2 GHz, 32 GB, SMC 2.33f10

Graphics: AMD Radeon R9 M390, AMD Radeon R9 M390, PCIe

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1867 MHz, 0x00, -

Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1867 MHz, 0x00, -

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1867 MHz, 0x00, -

Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1867 MHz, 0x00, -

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x14A), Broadcom BCM43xx 1.0 (7.77.61.1 AirPortDriverBrcmNIC-1305.2)

Bluetooth: Version 6.0.9f2, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: APPLE HDD ST1000DM003, 1 TB

USB Device: USB 3.0 Bus

USB Device: G-DRIVE USB

USB Device: My Passport 25E4

USB Device: XQD              128GB

USB Device: Bluetooth USB Host Controller

USB Device: FaceTime HD Camera (Built-in)

USB Device: Keyboard Hub

USB Device: Apple Keyboard

Thunderbolt Bus: iMac, Apple Inc., 28.1

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Adobe Community Professional ,
Jan 27, 2019 Jan 27, 2019

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You can go through the recommended steps here:

If your Mac spontaneously restarts or displays a message that it restarted or shut down because of a...

Although, it sounds like you've already done the step the verify if it's a software issue.

I'd take the time to try booting with just 16GB of RAM, once with a first pair of 8GB RAM chips and again with the second pair.

I'd also try installing the macOS that originally came with the iMac (If your Mac spontaneously restarts or displays a message that it restarted or shut down because of a... ) and then install the newest version of Creative Cloud that works with that version of macOS.  Since this is a 17,1 iMac, the pre-installed OS should have been macOS 10.11 and install all updates for 10.11.  Then install Creative Cloud CC2018 and then try exporting something. If you do all this on an external hard drive (a USB3 SSD drive or high speed USB3 Flash drive will work well), then you can easily preserve this boot configuration more easily.  Next, update to macOS 10.14 and try CC 2018 again.  Next, update to CC2019 without removing proviso versions and try again. 

Good luck!

Repeat kernel panics are nothing short of annoying.

-Warren

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New Here ,
Jan 27, 2019 Jan 27, 2019

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Thanks Warren - I'll give your suggestions a try.

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New Here ,
Oct 09, 2019 Oct 09, 2019

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Hi did you fix this issue? I've been having the same problem with the same iMac model

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