Media Encoder CC 2020 won't open in macOS

Community Beginner ,
Dec 18, 2019 Dec 18, 2019

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I tried to open Media Encoder 2020 but a message came up, "Adobe Media Encoder has encountered an unexpected error and cannot continue." 

 

I'm using MacBook Pro & macOS Catalina v 10.15.2 (i just updated).  Help!

 

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New Here ,
Jan 03, 2020 Jan 03, 2020

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Same! (iMac Pro Catalina v 10.15.2)

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Adobe Employee ,
Jan 03, 2020 Jan 03, 2020

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Hi all,

 

We're sorry for the delay in response @davidm. This does not sound ideal. Could you share more details before we proceed with troubleshooting?

 

  • Are you getting this issue only with AME 2020?
  • Has it ever worked fine? Did you try reinstalling the application?

Looking forward to the response.

 

Thanks,

Shivangi

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New Here ,
Feb 10, 2020 Feb 10, 2020

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Same issue.
Catalina 10.15.2

Media encoder 14.0 suddenly won't launch from AE.

Updated to 14.0.1 and problems persists

 

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Community Beginner ,
Feb 10, 2020 Feb 10, 2020

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What I did is to delete the Media Encoder application from your hard drive, reboot your computer and then reinstall the application.  😕

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Community Beginner ,
Feb 18, 2020 Feb 18, 2020

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Happened  on Mac Catalina 10.15.3   I had zero issues until I went to export from AE.  After that PR nor AE would export to ME.  ME would lock and not launch on it's own even after updated.  Had to uninstall and reinstall.  Definiatly a bug in there somewhere on ME updates.

 

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New Here ,
Mar 26, 2020 Mar 26, 2020

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Hi,

Also encountered the same problem and I am running Catalina 10.15.3  It was working fine until about 2 days ago, when it refused to open.

 

I uninstalled Encoder and restarted. I then reinstalled it and I still have the same problem.

 

You mentioned delete.  Should I try again and just drag the program to the trash instead of uninstall?

 

Thank you!

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New Here ,
Mar 26, 2020 Mar 26, 2020

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Did trash the application and restart and reinstall and it still doesn't open up with the same error message.

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New Here ,
Jul 25, 2020 Jul 25, 2020

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AME does not launch in Catalina 10.15.6

MacBook Pro (15-inch, 2017)  3.1 GHZ Quad with 16GB, Intel HD Graphics 630 1536 MB

*** Please respond with fix as we've tried complete reinstall and restarts including using Adobe Cleaner Tool.  Makes me wonder why I'm paying you $$$ ever month for this.  If you don't have a fix, I'd like my rate reduced.

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Explorer ,
Aug 10, 2020 Aug 10, 2020

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I am also having this problem. 

macOS 10.15.6

Media Encoder 14.3.1

 

It crashes shortly after the loading screen. An error report screen comes saying it encountered a problem and needs to close. I've unstalled and reinstalled several times. I even tried to use the installer cleaner tool, but there was nothing to clean. Finally, I installed version 14.2, and everything works fine.

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New Here ,
Jan 05, 2021 Jan 05, 2021

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macOS Big Sure

AME 2020

It worked fine when I had older system Sierra and earlier version AME (I should upgrade system to upgrade After Effect and AME)

Now I cant export my animation to AME 😞

"Adobe Media Encoder has encountered an unexpected error and cannot continue."

I did reinstall, but it not works 😞

Please help - exams are close

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Community Beginner ,
Mar 26, 2020 Mar 26, 2020

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Me too! It worked one time by luck and never again could I open it. It has to be a bug. 

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Community Beginner ,
Apr 02, 2020 Apr 02, 2020

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Same here, the latest update on my Mac has resulted in Media Encoder not working for me.

I uninstalled and reinstalled both Adobe After Effects and Media Encoder, and still no luck.

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New Here ,
Jul 04, 2020 Jul 04, 2020

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did you finde any solution ,my issue like you 

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New Here ,
Apr 03, 2020 Apr 03, 2020

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Have the same problem. Not only with Media Encoder, but also with Premiere. Tried to reinstall them etc to no success. Also tried the online suggestions with files in library (SL cache). Also to no success!!!

 

I'm running 10.15.4

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New Here ,
Apr 04, 2020 Apr 04, 2020

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Have the same problem,

 

When I create a proxy of a video with Premier Pro, it gives me an error when I open media encoder. While it’s opening, appears the following error:

 

“Adobe Media Encoder has encountered an unexpected error and cannot continue.”

 

 And after that, it closes. But, if I open it separately, it works correctly.

 

I have tried to install a previous version of Media Encoder and now it does not give an error when opening, but when the program is opened, no queued file appears.

 

I don’t know what to do…

 

INFO:

 

macOS Catalina.  V10.15.4

 

Premier Pro 14.0.4

Media Encoder 14.0.3 (Files do not appear), 14.0.4 (Error when opening).

 

I need help I cannot continue without creating a proxy…

 

 

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New Here ,
Apr 05, 2020 Apr 05, 2020

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I am having the same issue.  I went to make proxies in PP and ME gave me the same error and now it will not open at all.  I have unistalled and reinstalled 4 times.  Still will not open.  I am running an iMac Pro 2017 running Catalina 10.15.3
3GHz 10 core Intel xeon w
64GB RAM
SSD
Radeon Pro Vega 64 16GB

 

Please help!

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Adobe Employee ,
Apr 22, 2020 Apr 22, 2020

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Hi all,

We're sorry to see that AME is giving an error while you're trying to launch. I researched and found an article.

Check it out: https://helpx.adobe.com/x-productkb/multi/products-crash-launch-macos.html

I understand that the version mentioned in the article is old. However, the steps mentioned are still applicable.

Please give it a try and let me know if it helps.

Thanks,

Shivangi

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Community Beginner ,
Apr 27, 2020 Apr 27, 2020

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Hello,

 

I am having the same issue. I'm using Adobe Media Encoder 14.1 with Adobe Animate (All up to date) on iMac Catalina 10.15.4. AME even crashes when trying to boot it directly. None of the options provided that I have tried worked, but I left off on option 4. The Creative Cloud Cleaner looks sketchy to a person who just uses their computer and does not often go deeper into it (that's why I have a Mac).

 

I believe that my payment to Adobe every year is supposed to make sure that all my Adobe products are up to date, compatible, running smoothly and all I have to do is use them. What is the plan from here. Will Adobe fix this? When?

 

Thanks.

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Community Beginner ,
Apr 28, 2020 Apr 28, 2020

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Agreed. I want to make sure my money is spend right on applications that actually work .

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Community Beginner ,
Jul 08, 2020 Jul 08, 2020

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This fix seemed to work for me! I am running an iMac Late 2014 with 32 GB RAM + Catalina and was having the same issues with Media Encoder mentioned above. Very slow launch, then once it finally launched, it gave me the error that it had to quit and to contact Adobe. So I followed the steps in Opton 2 from the link Shivangi provided above, i.e. opened the cache folder for Adobe Media Coder and deleted all the folders 12, 13, 14 in the cache folder for ME. Then I relaunched Media Encoder and it worked perfectly with Premiere Pro. It should be noted that I manually deleted the old versions of the Media Encoder before I ran this fix, but I don't think that was related. Thanks for the link Shivangi! 

 

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Explorer ,
Sep 17, 2020 Sep 17, 2020

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Can confirm the 14.4 update has not helped.

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New Here ,
Nov 11, 2020 Nov 11, 2020

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Having this same problem ever since updating to MacOS Catalina.  I've tried the fixes you've suggested. I REALLY need Adobe to get on this and fix it. This is destroying workflows.

thanks

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New Here ,
Jun 23, 2020 Jun 23, 2020

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Same with me? WTH???

Worked like a charm before update and now nothing... not even the older version of AME.

I have a weekly edit workflow that is now all shot to heck...

I can export directly out of AE but it's dissapointing to have to change my workflow that's been working for months now.

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New Here ,
Jul 06, 2020 Jul 06, 2020

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Same here. 

Media Encoder 14.3 wont boot up, Disapears during the splash screen. Running Mac OS Catalina 10.15.5

Unistalled and re-installed a few times. 

reverted back to 14.2 and that opens but take 4x longer to render than it did do before and often fails near the end of the render. 

 

could really do with an update for this and quick please adobe team as it has totally ruined my workflow.

 

Can you let us know what is happening

Thanks

 

 

 

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