Media Encoder CC is not found in Creative Clouad Desktop App

New Here ,
Oct 19, 2017 Oct 19, 2017

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After OS(64bit, windows10) reinstall, I installed premiere pro cc(64bit) and other Adobe Apps.

But, I can,t install Media Encoder, because Media Encoder CC is not found in Creative Clouad Desktop App.

So, I am very inconvenient because I can not use the media encoder every time I export the footage I work on.

Please, help me.

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Adobe Employee ,
Oct 19, 2017 Oct 19, 2017

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Not sure why Media Encoder is not listed in Creative Cloud Desktop App.  It should be listed close to the bottom of the list.

Could you try refreshing the list of apps with the "Checking for App Updates" option?

CCapp_Refresh.png

If you still don't see Media Encoder listed here, could you try logging into Adobe.com website, go to Adobe Media Encoder CC product page​ and click "Download" at the top of the page.  Does it install Media Encoder?

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Adobe Employee ,
Oct 20, 2017 Oct 20, 2017

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HI 황작가,

If issue persists even after following the steps recommended by MMeguro. Please try the steps in this article Available updates not listed for Adobe Creative Cloud applications

Thanks,

Vidya

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