Media Encoder CC not starting

Community Beginner ,
Aug 03, 2013 Aug 03, 2013

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Windows7 64 bit

Media Encoder CC (7.0.1)

AME worked a while. I exported a couple of jobs to it's queue. All good. Tried to cancel the jobs and it seemed to hang. Had to kill the application from task manager.

Since then AME will not run. It crashes on startup. No splash screen.. nothing. Appears briefly in task manager then dissapears.

I have deleted all files from C:\Users\login\AppData\Roaming\Adobe\Adobe Media Encoder\7.0

Have reinstalled PremierProCC after uninstalling and using the cleanup tool.

Still no luck. Is there a queue file anywhere that should be deleted?  A registry entry maybe?

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correct answers 1 Correct Answer

Community Beginner , Apr 30, 2014 Apr 30, 2014
A MUCH SIMPLER SOLUTION: Open the file (C:\Program Files (x86)\Common Files\Adobe\SLCache\X19zbGNfZmVhdHVyZXNfXw==.slc) in any text editor, delete all of the contents, save it, and set the file to read-only. You'll never have to delete it again and you won't need to mess with all of this batch file, load-order stuff.

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Adobe Employee ,
Aug 05, 2013 Aug 05, 2013

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AME has self-cleaning feature (like your oven 🙂 .

Hold the shift key as you launch AME CC and AME should remove and reset all the settings.

Make it look like the first launch.

Hope that works. 

Let us know how it goes.

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New Here ,
Sep 21, 2015 Sep 21, 2015

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This's work for me. Thx

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Adobe Employee ,
Aug 06, 2013 Aug 06, 2013

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Here's two directories you can manually delete if the above workarounds don't help:

C:\Users\[username]\AppData\Roaming\Adobe\Common\AME\7.0  <-- you mentioned this one already...

C:\Users\[username]\AppData\Roaming\Adobe\Adobe Media Encoder\7.0

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Community Beginner ,
Aug 07, 2013 Aug 07, 2013

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Same issue here, none have worked above. upon clicking AME it just dose not do anything.

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Community Beginner ,
Aug 07, 2013 Aug 07, 2013

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Not to be picky but i'd appreciate any help as quick as possible, as i litrally cannot render without media encoder. The standard premiere pro renderer is SUPER plane and feels like it takes like 15mins longer.

-Samuel

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Adobe Employee ,
Aug 07, 2013 Aug 07, 2013

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Besides those directories listed above, you can also try deleting the followings

C:\Users\[username]\AppData\Roaming\Adobe\Common\Media Cache

C:\Users\[username]\AppData\Roaming\Adobe\Common\Media Cache Files

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Community Beginner ,
Aug 07, 2013 Aug 07, 2013

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No luck .

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Adobe Employee ,
Aug 07, 2013 Aug 07, 2013

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Did you install any additional plug-ins recently?

If you see any plug-ins under the following directory, you can try removing one by one and launch AME. And see removing any of plug-ins helps.

Plug-ins folder

C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore

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Community Beginner ,
Aug 07, 2013 Aug 07, 2013

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No plugins were resently installed, the folder is empty.

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Adobe Employee ,
Aug 07, 2013 Aug 07, 2013

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Try this:

-   in PPro -> Help -> Updates...

    - is AME update in the list  of available updates?

-   if yes, run the AME update and let us know if it succeeds.

Also, are there any messages when you queue a sequence from PPro?

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Community Beginner ,
Aug 07, 2013 Aug 07, 2013

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No updates

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Community Beginner ,
Aug 07, 2013 Aug 07, 2013

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Reinstalling Premiere & After effects fixed it. However i will keep you informed to morrow after a restart if AME still works.

EDIT- I was able to fix it for a brief moment after reinstalling PP & AE.

AME only runs like 1 time before then suddenly no longer running.

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Adobe Employee ,
Aug 07, 2013 Aug 07, 2013

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Is there a message about serialization?

- Start PPro and activate it to Activate AME. Then it should run fine.

The one free launch is by design.

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New Here ,
Sep 09, 2013 Sep 09, 2013

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Tried everything....Reinstalled...twice..

Cleaned everything using REVO uninstaller..

This Frustration made me Format my PC too..and made a fresh install

no Response yet

1. Media Encoder worked fine since last 4 weeks..

2. suddenly..today it isn't working fine.

3. It Just starts for the first time and closes.

Please help me to resolve this Issue..

I almost..cant render anything..:(

AME i need u badly..:(

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New Here ,
Nov 29, 2013 Nov 29, 2013

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Fresh new pc here same problem.... ame not working I get an "This application was unable to start correctly (0x00007b) error

I'm paying monthy feeds for this software and it doesn't work???

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New Here ,
Dec 09, 2013 Dec 09, 2013

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I have similar problem with AME. It definitely have something with

C:-Program Files (x86)-Common Files-Adobe-SLCache

C:-ProgramData-Adobe-SLStore

I moved them, and AME started, but other programs asking for licence, than moved them back, same problem, everything works, but AME don't. I'will try more tests.

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New Here ,
Dec 09, 2013 Dec 09, 2013

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For now everything works. My workflow was:

Moved everything from C:-Program Files (x86)-Common Files-Adobe-SLCache

Started AME, and AME created 3 files:QUNDRVNTX0NIRUNL.slc

                                                            QWRvYmVNZWRpYUVuY29kZXItQ1M3LVdpbi1HTXt8fUFMTA==.slc

                                                            X19zbGNfZmVhdHVyZXNfXw==.slc

Closed AME, deleted those 3 files from folder where I moved all (75) .slc files, and rest 72 files moved back to C:-Program Files (x86)-Common Files-Adobe-SLCache.

Maybe AME needed fresh start .

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New Here ,
Dec 19, 2013 Dec 19, 2013

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I just navigated to C:Program Files (x86)/Common Files/Adobe/SLCache and deleted X19zbGNfZmVhdHVyZXNfXw==.slc and everything worked after that. However, I need to keep going back and deleting X19zbGNfZmVhdHVyZXNfXw==.slc in order to open AME CC

Is there anything that can be done further that doesn't require removing that file every time I want to start AME CC?

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New Here ,
Dec 19, 2013 Dec 19, 2013

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Best answer yet!

create a .bat file containing:

del "C:\Program Files (x86)\Common Files\Adobe\SLCache\X19zbGNfZmVhdHVyZXNfXw==.slc"

start "AME" "C:\Program Files\Adobe\Adobe Media Encoder CC\Adobe Media Encoder.exe"

and just run AME with it.

You could add Premiere Pro in as well so that AME get's started before PremierePro and all is good. Premiere will then be able to queue directly to AME.

del "C:\Program Files (x86)\Common Files\Adobe\SLCache\X19zbGNfZmVhdHVyZXNfXw==.slc"

start "AME" "C:\Program Files\Adobe\Adobe Media Encoder CC\Adobe Media Encoder.exe"

start "PremierePro" "C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe"

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New Here ,
Jan 07, 2014 Jan 07, 2014

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This work for me just perfect.
Thanks.

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New Here ,
Feb 07, 2016 Feb 07, 2016

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Hi,

I want to run Adobe media encoder from command line. I want to create .bat file for the same. so, how can get Adobe media encoder setting in form of XML file? So that I can run AME from command prompt.

thanks

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New Here ,
Jun 06, 2014 Jun 06, 2014

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This solved my problem Thanks a lot!

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Community Beginner ,
Jul 11, 2018 Jul 11, 2018

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Here: Follow this tutorial.

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New Here ,
Jul 06, 2018 Jul 06, 2018

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Omg, that was it. Guys, you should do something about this nonsense error

Anyway, thanks for the advice! U're a charm

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