Media Encoder CC2019 - NO sound after upgrade

Community Beginner ,
Oct 19, 2018 Oct 19, 2018

Copy link to clipboard

Copied

I just upgraded media encoder to version 2019 and I cannot export videos with sound anymore.

I tried different formats and presets, nothing works.

I need advice how to solve this problem, or even better I need advice how to downgrade back to old media encoder.

Thanks,

Goran

Views

562

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Oct 19, 2018 Oct 19, 2018

Copy link to clipboard

Copied

Check your audio hardware settings in the Preferences.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 19, 2018 Oct 19, 2018

Copy link to clipboard

Copied

I didn't manage to render out files with sound. It's some kind of bug.

Faster way was to downgrade AECCv16 back to AECCv15.1.2 and MediaEncoderCCv13 to MediaEncoder v12.1.2

Now everything works fine.

My advice for other AE users - don't upgrade.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Oct 19, 2018 Oct 19, 2018

Copy link to clipboard

Copied

As Ann said, you should check your preferences. If this was a bug that affected everyone, it wouldn't have been released as it would have been immediately caught. The latest versions have some incredible features that are totally worth upgrading for. If you'd like try with the latest version again there are several simple troubleshooting steps we can try.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Oct 19, 2018 Oct 19, 2018

Copy link to clipboard

Copied

It seems that every update or reinstall messes up my audio hardware settings.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Oct 19, 2018 Oct 19, 2018

Copy link to clipboard

Copied

girros  wrote

Now everything works fine.

My advice for other AE users - don't upgrade.

General advice is not to upgrade mid project.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines