Media Encoder crash to start

New Here ,
Jun 14, 2021 Jun 14, 2021

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Hello when I tray to start Media Encoder, this crash and never can start the program.

Anybody know why?

Thanks

 

Alex 

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Adobe Community Professional ,
Jun 14, 2021 Jun 14, 2021

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Let me move this to the Media Encoder forum for you, which is the appropriate forum for your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

 

Please provide information on your system hardware and your operating system, as that will help others troubleshooting your issue.

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Adobe Community Professional ,
Jun 14, 2021 Jun 14, 2021

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Have you tried trashing preferences while loading the app?

Close Media Encoder, hold CMD+OPT+Shift, then launch Media Encoder.

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New Here ,
Jun 15, 2021 Jun 15, 2021

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Hi Jeff thank's, I tried but continued chras when try to launch.

Alex

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Adobe Community Professional ,
Jun 17, 2021 Jun 17, 2021

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Can you please share your system info? Like OS and version, CPU, RAM, GPU vRAM, AME version? Thanks. Also a screen grab of your issue will be helpful.

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New Here ,
Jun 17, 2021 Jun 17, 2021

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Thank's.
[image: Captura de pantalla 2021-06-17 a las 18.39.01.png]
[image: Captura de pantalla 2021-06-17 a las 18.39.16.png]

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New Here ,
Jun 22, 2021 Jun 22, 2021

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Hello did you see the info, taht I sended you?

thank

Alex

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Adobe Community Professional ,
Jun 22, 2021 Jun 22, 2021

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Your images didn't come through. Sorry. 

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New Here ,
Jun 22, 2021 Jun 22, 2021

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LATEST

Captura de pantalla 2021-06-17 a las 18.39.57.png

Captura de pantalla 2021-06-17 a las 18.39.16.png

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