Media Encoder crash to start

[Alex Iniesta]

Hello when I tray to start Media Encoder, this crash and never can start the program.

Anybody know why?

Thanks

Alex 

[LinSims]

Let me move this to the Media Encoder forum for you, which is the appropriate forum for your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

Please provide information on your system hardware and your operating system, as that will help others troubleshooting your issue.

[Jeff Bugbee]

Have you tried trashing preferences while loading the app?

Close Media Encoder, hold CMD+OPT+Shift, then launch Media Encoder.

[Alex Iniesta]

Hi Jeff thank's, I tried but continued chras when try to launch.

Alex

[Joost van der Hoeven]

Can you please share your system info? Like OS and version, CPU, RAM, GPU vRAM, AME version? Thanks. Also a screen grab of your issue will be helpful.

[Alex Iniesta]

Thank's.
[image: Captura de pantalla 2021-06-17 a las 18.39.01.png]
[image: Captura de pantalla 2021-06-17 a las 18.39.16.png]

[Alex Iniesta]

Hello did you see the info, taht I sended you?

thank

Alex

[Joost van der Hoeven]

Your images didn't come through. Sorry. 

[Alex Iniesta]