Media Encoder crashes when rendering H.264 format Windows 10

New Here ,
Nov 08, 2019 Nov 08, 2019

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Hello.
I have a recurring issue of ME crashing when rendering anything in the H.264 format.
This has happened to my on both my old PC and my new one, so isn't an issue with the hardware.
For info, I am running Windows 10 64 bit with an AMD Ryzen 9 3900X, 64 Gigs of Ram at 3600 MHz and a RTX 2070 super.
I currently have all the latest updates.
This issue doesn't always happen, sometimes it happens to certain projects multiple times and some projects, never. No idea what causes it, but it whenever it happens, the system dies with a Blue Screen. This happens for me even with the inbuilt H.264 presets.
I see tonnes of similar threads in the Premier Pro and After Effects forums, but I am posting it here because I believe the issue lies with Media Encorder.

 

 

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Crash, Error or problem, Export or render

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Adobe Employee ,
Nov 08, 2019 Nov 08, 2019

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Hi there,

 

We're sorry to hear that. I understand everytime you try to export a project in H.264 format, it crashes.

 

  • Which version of AME are you using?
  • Have you tested the issue with any other format? Do you get any error?
  • Have you tried the export from Premiere Pro? Does it work?
  • As you mentioned, Blue screen error usually happens because of the graphics card. Have you checked if your graphics card drivers updated to the latest version as mentioned on the AMD's website?

 

Looking forward to the response.

 

Thanks,

Shivangi

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New Here ,
Nov 09, 2019 Nov 09, 2019

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Currently using AME2020 version 14.0 build 556. I will also add on my old PC, this issue occured on Media Encoder 2018 also, and from the look of previous forums, has been around since at least 2016 for a lot of people.
The problem hasn't occured with any other formats to my knowledge, but I have used them a fraction in comparison so hard to be fair that one from me.
It's actually After Effects I am using. I've tried exporting directly from there, but the quality seems to drop and it's a far slower process than using AME. I've also tried prerendering background layers one by one and replacing the animations with videos to reducer the intensity of the render and have still encountered this issue.
GPU drivers are up to date on both PC Systems. 

Additional points I feel are worth noting - This happens far more frequently with projects that contain expressions as opposed to projects with keyframes.
When it happens, it's dumps around 30 gigs of corrupted data into my Local Temp folder some of which can't be deleted.
I feel like even though I have CUDA Acceleration enabled, it does nothing. When rendering, my GPU struggles to hit 5% load and my Ram takes the brunt of the workload, soaking up around 40 of my 64 gigs. 

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Adobe Employee ,
Nov 20, 2019 Nov 20, 2019

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Thanks for sharing the information. Could you share details about the GPU that you are using? 

Also, we're interested to know if the export gets affected only with some specific format.

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New Here ,
Nov 09, 2019 Nov 09, 2019

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Also, it doesn't happen everytime. But if it happens to a prject once, I know that project will do it again and again and again... All I really know is that it's something very specific that triggers it because half of my projects at least never encounter this issue, but then I have one project here that's failed to render over 30 times and still won't render without causing a bluescreen.

I can only guess as I am not knowledgable on coding or programming etc. But I personally feel like the issue lies with Media Encoder since it's not unique to just After Effects or Premier Pro. 
For all I know it could be a simple mistake in the set-up of the program, but uninstalling and reinstalling has never helped the issue in the past. 

I can say that it has happened to me, in the last 2 years, around 100 ttimes now and between all of them, the biggest things between them all that are similar is more expressions than usual and it happens most frequently on complex animations.

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New Here ,
Nov 18, 2019 Nov 18, 2019

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Hello?!?! Can I PLEASEa get some damn help with this or I will cancel my account, right now!!!!
This is NOT WORTH PAYING $50 A MONTH FOR!!!!!!!!!!!!!

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Adobe Employee ,
Nov 20, 2019 Nov 20, 2019

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We're sorry for the delay in response. We'll make sure this issue gets addressed on priority and hopefully this will make this experience better. 

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New Here ,
Nov 20, 2019 Nov 20, 2019

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I'd like to straight up apologise for my outburst but I have been seeking help with this for almost 2 years now and nobody seems to bring anything that makes any sense to the table.
I've when through hundreds of forums and on at least 30 different occasions, spent hours on live chat being asked ridiculous questions like "are you windows or mac" straight after claiming it gives me the Blue Screen lol.

My GPU is the GIGABYTE RTX 2070 Super  OC Edition
CPU - AMD 3900X
RAM - 64 Gb of G.Skill Trident Neo 3600 MHz
Window 10 64 bit

This issue also happened on my old PC which had:
GPU - MSI 970 4G
CPU - AMD 8350 Vishera Black
Ram - 16 GB Corsair Vengeance 2133 MHz
Windows 7 64 bit

My gut is telling me the issue is either related to Codec issues or that Media Encoder is somehow causing Windows to malfunction, ending in a blue screen.
The issue has only ever happened to me with H.264 format, but I very rarely use the rest so I can't fairly state if it unique to that format. I will set up a render that I know to cause me issues and will try another format and report back.

I appreciate this help a lot.

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Adobe Employee ,
Nov 25, 2019 Nov 25, 2019

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Hi, I'm a Media Encoder QE and I'd like to help.

Blue Screen of Death almost always happens due to driver issues. Adobe Software uses those drivers, but sometimes the drivers aren't perfect even if it's the latest.

For NVIDIA, for example, there are usually standard drivers, gaming drivers, and new feature drivers. If one does not work, I recommend trying a different kind. Can you disable GPU acceleration is see if the crash still happens? 

BSOD can also happen due to bad RAM. Maybe try to take out a couple of sticks to see if that fixes anything? Unlikely to be the problem for a new machine, but since your RAM utilization is so high, it would be good to test.

Also, what is your Windows 10 build number? Are you on 1909 yet?

About your GPU utilizatiuon: you have an awesome Video Card, but GPU Acceleration is only used for certain effects, deintarlacing, scaling, and some other things that will not push your utilizatiuon too high unless you are working with 8k VR for example.

If you are able to send me a reduced project that reproduces the issue for you, I'll be happy to try it on a number of different machine configurations. If not, try to provide more details about the project. Does it usually crash around the same time? Are you using any 3rd party plugins in your project? Any info helps.

 

Thanks

   - Dmitri

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New Here ,
Feb 08, 2021 Feb 08, 2021

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I am not sure if you have already tried this or if your issue was resolved. But, what worked for me was in media encoder going to Edit> Preferences> General> Video rendering > Change from gpu acceleration to engine software only. 

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Community Beginner ,
May 04, 2021 May 04, 2021

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Aaah, this worked! This issue was driving me crazy. thank you so much for sharing:)

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