Media Encoder Error 0XC0000005

[philwantling]

Hi,

I've not used Media Encoder for a few months, but now that i come back to it, it refuses to start. It provides error code 0XC0000005. I've removed the application and re-installed twice - once retaining preferences and once removing them.

Any ideas on how to fix are more than welcome. Full error copy below:

Log Name:      Application

Source:        Application Error

Date:          02/05/2018 14:47:50

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      laptop-06.WEMS.local

Description:

Faulting application name: Adobe Media Encoder.exe, version: 12.1.1.12, time stamp: 0x5acd3283

Faulting module name: ntdll.dll, version: 6.1.7601.23569, time stamp: 0x57f7c06e

Exception code: 0xc0000005

Fault offset: 0x000000000004dc9d

Faulting process id: 0x3b58

Faulting application start time: 0x01d3e21c27dd31c6

Faulting application path: C:\Program Files\Adobe\Adobe Media Encoder CC 2018\Adobe Media Encoder.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 67311e8c-4e0f-11e8-961c-a4ec7a288aaa

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2018-05-02T13:47:50.000000000Z" />

    <EventRecordID>852076</EventRecordID>

    <Channel>Application</Channel>

    <Computer>laptop-06.WEMS.local</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Adobe Media Encoder.exe</Data>

    <Data>12.1.1.12</Data>

    <Data>5acd3283</Data>

    <Data>ntdll.dll</Data>

    <Data>6.1.7601.23569</Data>

    <Data>57f7c06e</Data>

    <Data>c0000005</Data>

    <Data>000000000004dc9d</Data>

    <Data>3b58</Data>

    <Data>01d3e21c27dd31c6</Data>

    <Data>C:\Program Files\Adobe\Adobe Media Encoder CC 2018\Adobe Media Encoder.exe</Data>

    <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>

    <Data>67311e8c-4e0f-11e8-961c-a4ec7a288aaa</Data>

  </EventData>

</Event>

Cheers

Phil

[kglad]

that's a windows error, Windows error 0xc0000005 - [Solved] - Windows 10 - Tom's Hardware

[kulpreet singh · Accepted solution]

Hi philwantling,

I assume that you have Nvidia's graphics card because I have seen this issue with Nvidia only.

Let us know about the status of your issue. In case if it hasn't been fixed yet, please try these steps:

• Go to NVIDIA control panel and modify the settings under 3D programs. Select Integrated Graphics in Preferred Graphic Processor, not NVIDIA.
• Update the drivers of Intel GPU through Windows Updates or from the system manufacturer drivers download website.

Thanks,

Kulpreet Singh

[didosdobe]

• Go to NVIDIA control panel and modify the settings under 3D programs. Select Integrated Graphics in Preferred Graphic Processor, not NVIDIA.

This solved the issue for me. Thank you.

[Juanma_Martínez_Vela]

Hi Kulpreet,

Just wanted to thank you, your solution worked for me too.

Cheers,

Juanma

[Juanma_Martínez_Vela]

Also, just adding that the Nvidia settings should be changed specifically for AME, not on global settings (just to avoid confusions). I tried that at first and the problem persisted, but changing that as shown below made the trick:

Cheers,

Juanma

[lollozip]

Thanks, it worked for me too.

[6cef]

I'm seeing the same issue using a laptop with discrete NVidia graphics and PP CC 12.1.2, 12.1.1,

So, when using the integrated graphics, would I expect to see a degradation in performance vs using the discrete graphics?

Wait, I can answer that: yes, I would.

Has Adobe been able to resolve this issue?  It looks like it's been going on for a year at this point.

Thanks,

Colin

[expectacion]

Hello, I have a mac mini with an M1 processor (I do not have access to config nividia), therefore that does not work for my case, I have the Media encoder problem:

The media encoder was updated to the new version v22 and now I can't do any rendering, it doesn't even read the Projects, it stays checked in the blue progress bar.

please solution, I can't make any video!