Media Encoder Error 0XC0000005

New Here ,
May 02, 2018 May 02, 2018

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Hi,

I've not used Media Encoder for a few months, but now that i come back to it, it refuses to start. It provides error code 0XC0000005. I've removed the application and re-installed twice - once retaining preferences and once removing them.

Any ideas on how to fix are more than welcome. Full error copy below:

Log Name:      Application

Source:        Application Error

Date:          02/05/2018 14:47:50

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      laptop-06.WEMS.local

Description:

Faulting application name: Adobe Media Encoder.exe, version: 12.1.1.12, time stamp: 0x5acd3283

Faulting module name: ntdll.dll, version: 6.1.7601.23569, time stamp: 0x57f7c06e

Exception code: 0xc0000005

Fault offset: 0x000000000004dc9d

Faulting process id: 0x3b58

Faulting application start time: 0x01d3e21c27dd31c6

Faulting application path: C:\Program Files\Adobe\Adobe Media Encoder CC 2018\Adobe Media Encoder.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 67311e8c-4e0f-11e8-961c-a4ec7a288aaa

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2018-05-02T13:47:50.000000000Z" />

    <EventRecordID>852076</EventRecordID>

    <Channel>Application</Channel>

    <Computer>laptop-06.WEMS.local</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Adobe Media Encoder.exe</Data>

    <Data>12.1.1.12</Data>

    <Data>5acd3283</Data>

    <Data>ntdll.dll</Data>

    <Data>6.1.7601.23569</Data>

    <Data>57f7c06e</Data>

    <Data>c0000005</Data>

    <Data>000000000004dc9d</Data>

    <Data>3b58</Data>

    <Data>01d3e21c27dd31c6</Data>

    <Data>C:\Program Files\Adobe\Adobe Media Encoder CC 2018\Adobe Media Encoder.exe</Data>

    <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>

    <Data>67311e8c-4e0f-11e8-961c-a4ec7a288aaa</Data>

  </EventData>

</Event>

Cheers

Phil

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correct answers 1 Correct Answer

May 18, 2018 May 18, 2018
Hi philwantling,I assume that you have Nvidia's graphics card because I have seen this issue with Nvidia only.Let us know about the status of your issue. In case if it hasn't been fixed yet, please try these steps: Go to NVIDIA control panel and modify the settings under 3D programs. Select Integrated Graphics in Preferred Graphic Processor, not NVIDIA. Update the drivers of Intel GPU through Windows Updates or from the system manufacturer drivers download website.Thanks,Kulpreet Singh

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Adobe Community Professional ,
May 02, 2018 May 02, 2018

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May 18, 2018 May 18, 2018

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Hi philwantling,

I assume that you have Nvidia's graphics card because I have seen this issue with Nvidia only.

Let us know about the status of your issue. In case if it hasn't been fixed yet, please try these steps:

  • Go to NVIDIA control panel and modify the settings under 3D programs. Select Integrated Graphics in Preferred Graphic Processor, not NVIDIA.
  • Update the drivers of Intel GPU through Windows Updates or from the system manufacturer drivers download website.

Thanks,

Kulpreet Singh

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New Here ,
Jun 15, 2018 Jun 15, 2018

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  • Go to NVIDIA control panel and modify the settings under 3D programs. Select Integrated Graphics in Preferred Graphic Processor, not NVIDIA.

This solved the issue for me. Thank you.

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New Here ,
Jun 25, 2018 Jun 25, 2018

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Hi Kulpreet,

Just wanted to thank you, your solution worked for me too.

Cheers,

Juanma

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New Here ,
Jun 25, 2018 Jun 25, 2018

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Also, just adding that the Nvidia settings should be changed specifically for AME, not on global settings (just to avoid confusions). I tried that at first and the problem persisted, but changing that as shown below made the trick:

Cheers,

Juanma

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Explorer ,
Sep 21, 2018 Sep 21, 2018

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Thanks, it worked for me too.

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New Here ,
Apr 15, 2019 Apr 15, 2019

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LATEST

I'm seeing the same issue using a laptop with discrete NVidia graphics and PP CC 12.1.2, 12.1.1,

So, when using the integrated graphics, would I expect to see a degradation in performance vs using the discrete graphics?

Wait, I can answer that: yes, I would.

Has Adobe been able to resolve this issue?  It looks like it's been going on for a year at this point.

Thanks,

Colin

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