media encoder fails to launch

Community Beginner ,
Apr 25, 2020 Apr 25, 2020

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hi 

I just have a problem with my adobe media encoder 

every time I tried to adob.pngopen it I get this 

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Adobe Community Professional ,
May 08, 2020 May 08, 2020

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Have you completely uninstalled and reinstalled the app?

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Community Beginner ,
May 10, 2020 May 10, 2020

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yes I did but nothing changed

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Adobe Employee ,
May 08, 2020 May 08, 2020

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Hi Hassan,

This looks strange. Could you share more information for troubleshooting the launch error for AME?

Does it happen only with AME?

Are you logged in to the user account with admin rights?

Did you try reinstalling the application as suggested by the expert above?

Looking forward to your response.

Thanks,

Shivangi

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Community Beginner ,
May 10, 2020 May 10, 2020

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I have this problem with AME and adobe premiere pro 

as you know when someone tries to download adobe premiere pro, creative cloud will download  AME automatically with adobe premiere pro 

when I tried to open adobe premiere pro it just shows the loading screen and then nothing happened  so I tried  AME and it show this as you can see in the photo 

both AME and adobe premiere pro weren't working 

I send my problem in adobe premiere pro community and they told me to try creative cloud cleaner tool 

so I will try it and see what will happen 

adobe .png

 

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Adobe Employee ,
May 11, 2020 May 11, 2020

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That's not ideal. You can always try and perform clean installation. It provides a fresh install with deafult settings. Let us know if that works. 🙂

We'll stand by!

Thanks,

Shivangi

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Community Beginner ,
May 17, 2020 May 17, 2020

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hi 

I apologize for the late reply 

it didn't work, still, I can't open AME and adobe premiere pro 

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Adobe Employee ,
May 20, 2020 May 20, 2020

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Thanks for keeping us updated.

I found an article related to this situation. The article is for Premiere Pro, however, it'll help you with AME as well. Check it out: FAQ: How to troubleshoot Premiere Pro Crash at launch?

Let me know the outcome.

Best,

Shivangi

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