Media Encoder freezing or crashing when trying to change output format or read XMP

[Strapotheker]

Hello Community,

I am struggling to solve an issue related to the Media Encoder for several days now. The Internet seems to have no answers related to the versions I am using.

I have created and edited a compostion in After Effects and tried to export it via Media Encoder. If I now try to change the output format to 1080p Youtube for example, the program starts loading infinitely and crashing after a while. If I just try to start the render process it is the same.

My versions:

After Effects V 18.0

Media Encoder V 15.0

What I have done so far:
- Cleared Disk Media Cache

- Reinstalled both AE and AME

- Changed back to an older version in AME

- Changed the Cache Folders etc. in both AE and AME

It just looks like nothing seems to help at all. A few weeks ago, I didn't have any trouble at all.

Maybe someone of you knows how to solve this.

[Joost van der Hoeven]

If you feel strongly about a (new)feature or (bug) fix please post it here: https://adobe-video.uservoice.com/forums/911233-premiere-pro

[Strapotheker]

Thank you for your answer. I feel like this problem might be just for me, as I can't find anything on the internet yet.

[sharqiyaf29173987]

no its for me also I tried every thing and I let Adobe suport they remote my device and they can not solve it ...

[retrodas]

Hello there,

Maybe a plugin causing this problem. Please disable your third party plugins and try again and I hope that helps.

Here are the plugin locations;

For Mac :  /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore

For Windows : C:/Program Files/Adobe/Common/Plug-ins/7.0/MediaCore