Media Encoder freezing or crashing when trying to change output format or read XMP

New Here ,
Mar 15, 2021 Mar 15, 2021

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Hello Community,

 

I am struggling to solve an issue related to the Media Encoder for several days now. The Internet seems to have no answers related to the versions I am using.

 

I have created and edited a compostion in After Effects and tried to export it via Media Encoder. If I now try to change the output format to 1080p Youtube for example, the program starts loading infinitely and crashing after a while. If I just try to start the render process it is the same.

 

My versions:

After Effects V 18.0

Media Encoder V 15.0

 

What I have done so far:
- Cleared Disk Media Cache

- Reinstalled both AE and AME

- Changed back to an older version in AME

- Changed the Cache Folders etc. in both AE and AME

 

It just looks like nothing seems to help at all. A few weeks ago, I didn't have any trouble at all.

 

Maybe someone of you knows how to solve this.

TOPICS
Crash, Dynamic link, Error or problem, Export or render, Freeze or hang

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Adobe Community Professional ,
Mar 15, 2021 Mar 15, 2021

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If you feel strongly about a (new)feature or (bug) fix please post it here: https://adobe-video.uservoice.com/forums/911233-premiere-pro

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New Here ,
Mar 15, 2021 Mar 15, 2021

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Thank you for your answer. I feel like this problem might be just for me, as I can't find anything on the internet yet.

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Explorer ,
Mar 15, 2021 Mar 15, 2021

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Hello there,

 

Maybe a plugin causing this problem. Please disable your third party plugins and try again and I hope that helps.

Here are the plugin locations;

For Mac :  /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore

For Windows : C:/Program Files/Adobe/Common/Plug-ins/7.0/MediaCore

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