Media Encoder has encountered an error

New Here ,
Feb 12, 2017 Feb 12, 2017

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Guten Tag,

ich habe ein merkwürdiges Problem mit Adobe Encoder CC2015.2 Wenn ich versuche einen Clip (egal welcher Dateityp) in das Programm zu laden,

bekomme ich folgende Fehlermeldung:

Adobe Media Encoder Debug Event

Adobe Media Encoder has encountered an error.

[..\..\BatchItemGroup.cpp-431]

Unbenannt.JPG

Ich habe bereits alle Adobe Programme aktualisiert und bereits einige Beiträge in diversen Foren dazu gefunden, leider ohne Ergebnis. Auch die Kontaktierung beim Adobe Kundensupport blieb wie leider so oft ohne Ergebnis. Ich nutze Adobe Encoder gewerblich und bin darauf angewiesen das ich mit den Programmen arbeiten kann.

Bitte Bitte Bitte, ich benötige Eure Hilfe !!!

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Adobe Community Professional ,
Feb 12, 2017 Feb 12, 2017

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reset your preferences - https://forums.adobe.com/thread/1713540

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New Here ,
Feb 12, 2017 Feb 12, 2017

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Hello,

thank your for helping, but the link is not working 😞

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Adobe Community Professional ,
Feb 13, 2017 Feb 13, 2017

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Adobe Employee ,
Feb 16, 2017 Feb 16, 2017

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Hi AV_84,

Have you tried resetting the Media Encoder preferences as suggested by Kglad?

If the issue persists, Please try to uninstall & reinstall of the application.

Uninstall or remove Creative Cloud apps

Download and install Creative Cloud apps

Please let us know the status.

Thanks,

Vidya Sagar.

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