Media Encoder has stopped working (on Windows 7)

Community Beginner ,
Sep 12, 2017 Sep 12, 2017

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My company uses Windows 7 Enterprise and all CC applications work great except for Media Encoder - it will not launch. It gives the following error message:


    A check online for a solution yields nothing. Does anybody have suggestions for this problem?

Thanks,

Gordon Miller
 
 
 
 
 
 
 
 
 
 
 





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Community Beginner , Sep 13, 2017 Sep 13, 2017
My IT support guy solved the problem. It was an NVidia video card driver problem. As soon as he upgraded the video driver, Media encoder worked as normal.

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Sep 13, 2017 Sep 13, 2017

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Hi Gordon,

I am sorry that you are not able to use Adobe Media Encoder on your PC.

Do you have Administrative rights on this computer?

It could be an issue of permissions (on your user profile), have you checked with your IT Team?

Thanks,

Kulpreet Singh

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Community Beginner ,
Sep 13, 2017 Sep 13, 2017

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My IT support guy solved the problem. It was an NVidia video card driver problem. As soon as he upgraded the video driver, Media encoder worked as normal.

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Sep 13, 2017 Sep 13, 2017

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Thanks a lot for confirming, Gordon.

I am glad that you are back on track.

Good Luck!

-Kulpreet Singh

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