Media Encoder in Creative Cloud App

Community Beginner ,
Dec 25, 2018 Dec 25, 2018

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Hi Everybody,

I am trying to download the Free Trial for Media Encoder, once I click on the download it is meant to pop up/ open up on the Creative Cloud right?

However there is no display tab for apps and no Media Encoder anywhere.

Help would be very much appreciated.

Many thanks in advance!

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Adobe Community Professional ,
Dec 25, 2018 Dec 25, 2018

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Discussion successfully moved from Adobe Creative Cloud to Adobe Media Encoder (AME)

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Adobe Community Professional ,
Dec 25, 2018 Dec 25, 2018

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Media Encoder is installed when you install either Premiere Pro or After Effects.

Download a free trial or buy Adobe products | Adobe free trials & downloads

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Community Beginner ,
Dec 26, 2018 Dec 26, 2018

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Hi Peru Bob, thanks for your response however I can’t find the Media Encoder anywhere on my laptop. Can you suggest anything else? I am/ want to render a project from After Effect 2018.

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Adobe Community Professional ,
Dec 26, 2018 Dec 26, 2018

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Did you try to go to (in AE) Composition>Add to Media encoder render queue... ? Ad if you did go ther what happened? After going there AME should start and add your composition to render list.

zw[1].jpg

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Community Beginner ,
Dec 26, 2018 Dec 26, 2018

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Hi imeilfx, yes I did and a pop up shows up and ask me to go to a link and download media encoder, which I have tried with no luck.

i am trying my luck with rendering it in quicktime- animation to see how this goes. What do you think?

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Adobe Employee ,
Dec 26, 2018 Dec 26, 2018

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Hi Loyan,

If the apps tab is missing that means your IT Admin has disabled it while deploying the Creative Cloud.

Check the below link and try to enable it. Also, QT Animation is a lossless format and will give you huge file size (If file size is an issue). So, if you want to export an MP4 (H.264) codec then try installing Media Encoder. QT animation is also a good option for export.

Apps tab missing from the Creative Cloud desktop app

//Vinay

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Community Beginner ,
Dec 26, 2018 Dec 26, 2018

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Thanks Vinay, I will give this a try once my project finish rendering via QT animation. What is the difference if I may ask?

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Adobe Employee ,
Dec 26, 2018 Dec 26, 2018

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Community Beginner ,
Dec 26, 2018 Dec 26, 2018

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Thank you Vinay, well from that post it seems like the H.264 would be what I need.

Let‘s see how this all pans out.....fingers crossed!!!!

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Adobe Employee ,
Dec 27, 2018 Dec 27, 2018

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Please update all once it is resolved.

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Community Beginner ,
Dec 27, 2018 Dec 27, 2018

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Hi Vinay,

So just tried the steps suggested via the link but when I click on the last step to try and change the code from false to true the document doesn't open up. It pops up (bounce) and then shut down completely.

Any ideas?

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Adobe Employee ,
Dec 28, 2018 Dec 28, 2018

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Are you able to "Save As" or make a duplicate copy of that file on Desktop?

If yes, then make a copy, edit it and then replace the original one with the copy. Make sure the extension of the file is correct.

//Vinay

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Community Beginner ,
Dec 28, 2018 Dec 28, 2018

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No luck, same problem  

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