Media Encoder keeps failing to render, help

New Here ,
Mar 25, 2018 Mar 25, 2018

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Hello everyone, i need to finish important project for my business and my media encoder is preventing me to do so.

Here is the detailed problem, i have recorded 1920x1080 60 fps footage, converted it to 1920x1080 30 fps and applied couple of effects to it.

When i try to render the footage the render crashes right about 20% of render and the message i get is this: "interrupted by user" but i haven't touched my PC during rendering, i also closed all the programs besdes Media Encoder.

- Source File: C:\Users\Marko\Desktop\Pixel .aep

- Output File: C:\Users\Marko\Desktop\saved_1.mp4

- Preset Used: 1080 * 30

- Video: 1920x1080 (1.0), 30 fps, Progressive, 00:00:27:25

- Audio: AAC, 320 kbps, 48 kHz, Stereo

- Bitrate: CBR, Target 15.00 Mbps

- Encoding Time: 00:00:44

03/25/2018 01:11:29 PM : Encoding Failed

The Operation was interrupted by user

- Encoding Time: 00:03:36

03/25/2018 01:18:28 PM : Encoding Failed

Export Error

Error compiling movie.

Unknown error.

What i tried to fix it but none of it worked:

Clearing cache

Changing the location of both cache files to larger space on HDD

Clearing C Drive

Changing Renderer from CUDA to Software only

Increasing RAM usage allowed for media encoder

Changing frame rate from 30 to 24 as well as reducing the bitrate from 15 to 12

Restarting media encoder.

PC Specs:

CPU: Intel® Core™ i7-7700K, 4.2GHz

GPU: Asus GTX 1060 3GB

RAM: 16GB G Skill Ripjaws 3000MHz

SSD: Samsung 960 EVO 250GB M.2

HDD: 1TB

My render settings should be okay since i used them previously and had no problems but i will attach pictures just in case there is a trick that i do not know about.

This is getting frustrating for me since there is nothing i can do about it to fix it and i need my render to be done by tomorrow for school project, please help me.

Screenshot_50.pngScreenshot_51.png

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Adobe Employee ,
May 22, 2018 May 22, 2018

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Hi markoog,

Sorry to hear that you're unable to export via AME.

Thanks for providing the screenshots.

I can see that you're exporting to a custom preset. Can you please try a built-in preset?

Additionally, make sure your export filename doesn't contain any symbols.

Hope that helps.

Rameez

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