Media Encoder not installed (but it definitely is and versions are the same)! in macOS 10.14.6

New Here ,
Nov 21, 2019 Nov 21, 2019

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Hi all,

I know this topic has been broached many times, but I've pretty much tried everything that I can to try and fix this but nothing seems to work. I'm running Mojave 10.14.6 while using the 2020 (v14.0) Adobe apps.

Things I've tried:

- uninstall Media Encoder and reinstalling it

- uninstalling every Adobe app and then reinstall them with Creative Cloud

- uninstall everything (including Creative Cloud) with Adobe Creative Cloud Cleaner Tool

Please see the screenshots below. Both my Premiere and Media Encoder are running the same versions and multiple reinstalls just aren't making it work. Everything was fine until I updated my Premiere Pro a few days ago.

Thanks for reading and for any assistance provided.

Greg

 

Screenshot 2019-11-21 at 4.41.44 PM.pngScreenshot 2019-11-21 at 4.41.58 PM.png

 

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Download and install, Dynamic link, Error or problem

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New Here ,
Nov 21, 2019 Nov 21, 2019

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We are also having the same issue except with After Effects to Adobe Media Encoder.

 

macOS Catalina Version 10.15.1 19B88

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New Here ,
Nov 21, 2019 Nov 21, 2019

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Yes, I also tried it out with AE too. Same problem!

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Adobe Employee ,
Nov 27, 2019 Nov 27, 2019

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Hi all,

 

This is not ideal. Thanks for sharing the screenshots. Could you also share a screenshot of the exact version of AME installed on your computer? You may refer to this article: https://community.adobe.com/t5/premiere-pro/faq-how-to-find-the-exact-version-of-premiere-pro-you-re...

This is for Premiere Pro but the steps are similar.

 

Let us know.

Thanks.

Shivangi

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New Here ,
Nov 27, 2019 Nov 27, 2019

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Hi Shivangi,

Thanks for the reply. Here's the version of AME installed on my Mac.

Screenshot 2019-11-27 at 8.16.07 PM.png

Here's my Premiere Pro version just in case you need it.

Screenshot 2019-11-27 at 8.14.40 PM.png

Hope this helps!

Greg

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Adobe Employee ,
Dec 05, 2019 Dec 05, 2019

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Thanks for sharing the screenshot. Have you tested if the issue same message occurs with every project? Please test a new project.

Let us know the outcome.

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New Here ,
Dec 05, 2019 Dec 05, 2019

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Hi Shivangi,

Tried exporting across different projects and even on a freshly-created one. Same error crops up.

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