Media encoder not showing video

New Here ,
Apr 10, 2018 Apr 10, 2018

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Hi all. I am trying to create proxies from some .mov files in media encoder and when i drag or import them to my queue it does not register any video file, only the audio track (which is blank anyway)

I'm so stuck please help

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Adobe Employee ,
Apr 10, 2018 Apr 10, 2018

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Hi Veronica,

Please mention the OS and Premiere Pro version and exact build number. Also, what is the source of the mov files in question?

//Vinay

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New Here ,
Jul 09, 2018 Jul 09, 2018

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Hi Vinay, I'm having the same problem. Dropped 6 videos into AME to make proxy files, 3 of them are fine, the other 3 I'm only getting an audio track and black screen.

I'm using MacOS High Sierra, version 10.13.5, and AME CC 2018. I was using Premiere Pro CC 2018 earlier today but rushes were importing with audio only, no video, so I've reinstalled PP CC 2017 (see here: Re: Premiere Pro only importing audio from .mov )

The files are H.264 .MOV, around 3GB a piece.

Thanks

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New Here ,
Sep 24, 2018 Sep 24, 2018

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I am also having the same issue, I've tried dragging numerous 4K .mov files into AME to create some lower res proxies for previewing the clips faster over a server network, but when I try and create a preset the footage is just black with no video showing at all. I've just updated AME to the latest version. My computer is running MacOS Hi Sierra 10.13.4.

HELP PLEASE

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