Media Encoder Not working after Update

New Here ,
Apr 17, 2018 Apr 17, 2018

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I've updated Media Encoder 2018, and Im getting an error

Adobe Media Encoder has encountered an unexpected error and cannot continue.

I've uninstalled, dumped prefs and re installed & still getting the error

Any help would be appreciated.

Thanks

Alex

alex@alexevans.com.au

  Model Identifier: iMac17,1

  Processor Name: Intel Core i7

  Processor Speed: 4 GHz

  Number of Processors: 1

  Total Number of Cores: 4

  L2 Cache (per Core): 256 KB

  L3 Cache: 8 MB

  Memory: 32 GB

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Community Beginner ,
Apr 19, 2018 Apr 19, 2018

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I had the exact same problem. This worked for me:

Inside the "Library/Caches/Adobe/Adobe Media Encoder" folder, delete (or move to the desktop) the folder named "12.0".

(/Users/USERNAME/Library/Caches/Adobe/Adobe Media Encoder/12.0)

The files inside are preventing Media encoder from launching. Next time you launch Media Encoder it should work correctly and this folder and files will be recreated with functioning versions.

Hope this helps!

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Explorer ,
Apr 19, 2018 Apr 19, 2018

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Also, make sure to run updater that just came out today for Premier and Media Encoder - 12.1.1

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New Here ,
May 17, 2018 May 17, 2018

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LATEST

New updates have been trash for several months... not opening... unknown errors, etc...

What's up Adobe?  Please fix this ASAP, Media Encoder is an essential tool.

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