Media Encoder Rending Failed!!! ??? OMG

Community Beginner ,
Oct 22, 2018 Oct 22, 2018

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Hello guys you good ? I faced an annoying problem I've been doing a project on Character Animator and it's montage is 4 minutes and I just export it to Media Encoder and start to render and what happened is my rending took over 3 hours , the whole project takes to be rendered is 4 hours so I waited for 3 hours and was about to finish --> suddenly it told me failed that's really annoying second time to happen I just rendered few projects before but never failed they were done but I tried to do the same to my new one and gave fail .

Help me please this is what my failed Text says :

- Source File: G:\Character Animator Project 30\Character Animator Project 30.chproj

- Output File: C:\Users\dawoo\Desktop\Scene - Mask Man.mp4

- Preset Used: Match Source - High bitrate

- Video:

- Audio:

- Bitrate:

- Encoding Time: 00:00:00

10/22/2018 04:30:04 PM : Encoding Failed

------------------------------------------------------------

Could not read from the source. Please check if it has moved or been deleted.

------------------------------------------------------------

- Encoding Time: 02:53:54

10/22/2018 07:25:38 PM : Encoding Failed

------------------------------------------------------------

Export Error

Error compiling movie.

Render Error

Render returned error.

Writing with exporter: H.264

Writing to file: \\?\C:\Users\dawoo\Desktop\Scene - Mask Man.mp4

Writing file type: H264

Around timecode: 00:03:08:05 - 00:03:08:16

Rendering at offset: 188.208 seconds

Component: H.264 of type Exporter

Selector: 9

Error code: -1609629695

Please help I really waited 3 hours and failed after , is it because character animator was closed ? because my project was on it ? please help

Thank You

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Adobe Employee , Oct 22, 2018 Oct 22, 2018
Could you try the followings and see if any of them helps?- Delete cache.  Delete everything under the "Common" folderMac: /Users//Library/Application Support/Adobe/CommonWindows: \Users\<username>\AppData\Roaming\Adobe\Common- Use "Software Only" render mode in AME.- Switch "Import sequences natively" option (AME Preferences > General)

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Adobe Employee ,
Oct 22, 2018 Oct 22, 2018

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First of all, which version of Character Animator and AME are you using?

According the error text you attached, it seems you lost the access to the source file in G drive.   Was the source file on an external drive or a network drive?  If you copy the source file to the system drive (C drive), do you still see this issue?

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Community Beginner ,
Oct 22, 2018 Oct 22, 2018

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My Character Animator Version is = 2.0 ( 2019 ) .

My AME Version is = 13.0 = ( 2019 ).

No my file is still in the same place did not move .

And I have only one drive which is the internet drive of my laptop but no I was rending my file to the Desktop

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Explorer ,
Oct 22, 2018 Oct 22, 2018

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Also having encoding fail issues, or just flat out freezing in the middle of an encoding. The program can still be interacted with, paused or stopped, but the media being encoded freezes as far as both elapsed time and time remaining.

Mine was an export from Premiere v 13, which if you gander over to their forum is having a plethora of problems all its own.

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Community Beginner ,
Oct 22, 2018 Oct 22, 2018

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So you think Premiere Pro is better or AME ? for not have fail again ?

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Explorer ,
Oct 22, 2018 Oct 22, 2018

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Different beasts, that are having a similar problem interacting with the Media Encoder. I was just letting you know this kind of issue wasn't animation specific.

Though, uninstalled and reinstalled the Media Encoder 13 and am currently attempting another export of my problem project now. It's going smoothly and registering less time overall than previous attempts. I'll let you know if that worked on my end in about an hour.

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Explorer ,
Oct 22, 2018 Oct 22, 2018

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Yeah, it was moving more smoothly and faster, but 35minutes and twenty seconds into the time elapsed (instead of just over an hour) it froze up the same way again.

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Adobe Employee ,
Oct 22, 2018 Oct 22, 2018

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Could you try the followings and see if any of them helps?

- Delete cache.  Delete everything under the "Common" folder

Mac: /Users//Library/Application Support/Adobe/Common

Windows: \Users\<username>\AppData\Roaming\Adobe\Common

- Use "Software Only" render mode in AME.

- Switch "Import sequences natively" option (AME Preferences > General)

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Explorer ,
Oct 23, 2018 Oct 23, 2018

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Could you provide those instructions again in the parlance of windows?

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Explorer ,
Oct 23, 2018 Oct 23, 2018

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Never mind, I found a FAQ. A little over an hour into a new export attempt. Under an hour left. Going smoothly and far faster than previous export attempts using software only mode, like 2 hours and 50 minutes instead of 20 Hours.

I'll keep the thread posted.

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Explorer ,
Oct 23, 2018 Oct 23, 2018

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...it finished. It exported. S'all good on my end. Clearing the cache and doing a software only run is a good place to start for the Original poster of this thread. Doing a second round test of the file with the GPU acceleration as well just to see.

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