Media Encoder sees HEVC MP4 as audio file?

New Here ,
Feb 23, 2020 Feb 23, 2020

Copy link to clipboard

Copied

I'm trying to transcode a HEVC H.265 MP4 file to H.264 format.

 

  1. When I drop the file into the queue, it shows an "audio" icon (conversly when I drop in another video type, it shows the little reel/audio icon) 
  2. I can dictate the export format as H.264 HD 1080 which is what I want
  3. When I click Play/Export, the preview screen is completely black. I can also confirm the exported H.264 file also is an entirely black screen with the audio from the file.

 

Also note I can open and play this file perfectly in VLC Media Player.

 

Thanks for your help

TOPICS
Export or render

Views

45

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation