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Media Encoder v 15.0 failing on start up.
Dialogue box pops up that states, "Adobe Media Encoder Error Adobe Media Encoder has encountered an unexpected error and cannot continue."
I've tried uninstalling and re-installing and haven't had luck.
Has anyone else encountered this issue? If so, what were the steps taken to resolve the error?
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I'm assuming this is on Mac? I had the same problem with the last OS and I've just upgraded my OS and the same issue. Tried uninstalling/reinstalling but didn't work. I spoke to someone from Adobe the last time it happened and they suggested I downgrade to a previous version of media encoder. This worked but obviously you can't send anything from any of the programs to encoder so you end up having to export out of premiere for eg. anyway.
I'm going to try again with Adobe and Apple
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Hello there,
I had the same problem and I solved it.
A third party plugin was causing this problem.
You may disable them by deleting the third party plugins folder.
Don't forget to back-up your plugins folder.
Here are the plugin locations;
For Mac : /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore
For Windows : C:/Program Files/Adobe/Common/Plug-ins/7.0/MediaCore
I hope this helps.
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Hey
I don't even have a 'plug-ins' folder. Maybe that's the issue?
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You have but it is not in your user folder. Try to paste this link in the go-to folder comment in Finder
/Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore
Then delete the plugins after backing them up.
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This seems to have worked. Thanks a lot!
Is it possible to re-install the plugins though?
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This is interesting. The only plug-in I'm currently running is the Frame.io Video Review and Collaboration. I've been having a fair amount of issues with their plug-in.
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Hi there,
We're sorry for the trouble. I understand AME does not launch on your computer.
We'll look into this.
Thanks,
Shivangi
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Hi Shivangi
My AME 15.0 and Premiere Pro 15.0 can't load up too after update.
I tried the removing plugin folder method but still can't load up.
OS : Windows 10 Enterprise N
RAM : 32GB
GPU : NVIDIA GeForce RTX 2080
CPU : Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz 3.60 GHz
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Yes, uninstalled and reinstalled the software.
MacOS: Catalina Version 10.15.7
MacBook Pro (16-inch, 2019)
Processor: 2.4 GHz 8-Core Intel Core i9
Memory: 64 GB 2667 MHz DDR4
Graphics: AMD Radeon Pro 5600M 8 GB
Intel UHD Graphics 630 1536 MB
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Yes, uninstalled and reinstalled the software, but doe's not run anyway
MacOS: Catalina Version 10.15.7
MacBook Pro (13-inch, MID2012)
Processor: 2.5 GHz Dual-Core Intel Core i5
Memory: 16 GB 1600 MHz DDR3
Graphics: Intel HD Graphics 4000 1536 MB