Media Encoder v 15.0 Failing on Start Up

New Here ,
Mar 14, 2021 Mar 14, 2021

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Media Encoder v 15.0 failing on start up.

 

Dialogue box pops up that states, "Adobe Media Encoder Error Adobe Media Encoder has encountered an unexpected error and cannot continue."

 

I've tried uninstalling and re-installing and haven't had luck.

 

Has anyone else encountered this issue? If so, what were the steps taken to resolve the error?

 

 

TOPICS
Crash, Error or problem, Freeze or hang

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Community Beginner ,
Mar 15, 2021 Mar 15, 2021

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I'm assuming this is on Mac? I had the same problem with the last OS and I've just upgraded my OS and the same issue. Tried uninstalling/reinstalling but didn't work. I spoke to someone from Adobe the last time it happened and they suggested I downgrade to a previous version of media encoder. This worked but obviously you can't send anything from any of the programs to encoder so you end up having to export out of premiere for eg. anyway.

 

I'm going to try again with Adobe and Apple

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Explorer ,
Mar 15, 2021 Mar 15, 2021

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Hello there,

 

I had the same problem and I solved it.

A third party plugin was causing this problem.

You may disable them by deleting the third party plugins folder.

Don't forget to back-up your plugins folder.

Here are the plugin locations;

For Mac :  /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore

For Windows : C:/Program Files/Adobe/Common/Plug-ins/7.0/MediaCore

 

I hope this helps.

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Community Beginner ,
Mar 16, 2021 Mar 16, 2021

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Hey

I don't even have a 'plug-ins' folder. Maybe that's the issue?

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Explorer ,
Mar 17, 2021 Mar 17, 2021

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You have but it is not in your user folder. Try to paste this link in the go-to folder comment in Finder

/Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore 

Then delete the plugins after backing them up.

 

 

 

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Community Beginner ,
Mar 22, 2021 Mar 22, 2021

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This seems to have worked. Thanks a lot!

Is it possible to re-install the plugins though?

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New Here ,
Mar 19, 2021 Mar 19, 2021

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This is interesting. The only plug-in I'm currently running is the Frame.io Video Review and Collaboration.  I've been having a fair amount of issues with their plug-in.

 

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Adobe Employee ,
Mar 16, 2021 Mar 16, 2021

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Hi there,

We're sorry for the trouble. I understand AME does not launch on your computer.

  • Did you try the suggestions provided by the experts above?
  • Could you share your system info(OS, RAM, GPU, etc)?

We'll look into this.

Thanks,

Shivangi

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Community Beginner ,
Mar 16, 2021 Mar 16, 2021

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Hey

Yeah the latest version of Media Encoder won't load up. The loading screen
shows and then I get a crash report. The same thing happened with Premiere
Pro.

I uninstalled everything and reinstalled it. I downgraded Premiere Pro to
14.9 and that works now. I downgraded Media Encoder but that still doesn't
work.

Tried what the guy above me suggested but I don't even have a 'Plug-ins'
folder, maybe that's the issue?

Ideally there would be a fix that means I can use the latest versions
because at the moment I can't send anything from PP to ME so I have to just
export out of PP anyway.

OS: Mac Big Sur version 11.2.3 (20D91)
RAM: 16 GB 1867 MHz DDR3
GPU: Intel Iris Graphics 6100 1536 MB
PROCESSOR: 2.9 GHz Dual-Core Intel Core i5

Cheers

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New Here ,
Mar 17, 2021 Mar 17, 2021

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Hi Shivangi
My AME 15.0 and Premiere Pro 15.0 can't load up too after update.
I tried the removing plugin folder method but still can't load up.
OS : Windows 10 Enterprise N
RAM : 32GB
GPU : NVIDIA GeForce RTX 2080
CPU : Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz 3.60 GHz

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New Here ,
Mar 19, 2021 Mar 19, 2021

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Yes, uninstalled and reinstalled the software.

 

MacOS: Catalina Version 10.15.7

MacBook Pro (16-inch, 2019)

Processor: 2.4 GHz 8-Core Intel Core i9

Memory: 64 GB 2667 MHz DDR4

Graphics: AMD Radeon Pro 5600M 8 GB

Intel UHD Graphics 630 1536 MB

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New Here ,
Mar 22, 2021 Mar 22, 2021

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LATEST

Yes, uninstalled and reinstalled the software, but doe's not run anyway

 

MacOS: Catalina Version 10.15.7

MacBook Pro (13-inch, MID2012)

Processor: 2.5 GHz Dual-Core Intel Core i5

Memory: 16 GB 1600 MHz DDR3

Graphics: Intel HD Graphics 4000 1536 MB

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