Hello, whenever I open media encoder v 14.3 -- it crashes and can not start. I can export from Premiere, or After Effects, and also I'm able to use ME CC 2019. I've tried unintalling prevous versions and only installing the new one. No go. I'm including the crash-log for your inspection. Right now I can only use old versions.
Model Name: iMac Pro
Model Identifier: iMacPro1,1
Processor Name: 10-Core Intel Xeon W
Processor Speed: 3 GHz
Number of Processors: 1
Total Number of Cores: 10
L2 Cache (per Core): 1 MB
L3 Cache: 13.8 MB
Hyper-Threading Technology: Enabled
Memory: 128 GB
Thanks for reaching out. We apreciate you sharing the system details and crash logs proactively. We'll make sure we get the crash log analyzed to figure out what could be making the application crash at launch. Could you share a few more details?
Let us know. We're here to help.
We got a lead! As per the crash logs, the application crashed because of a third party plug-in com.pixlock.VTwinFx.AE_framework. This appears to be a CoreMelt plugin. The error is the OS complaining that it should not link directly to libcrypto, so this is likely something that depends on the OS version. Our product team experts have adviced to disable or uninstall the plug-in and then test the issue.
Let us know if it brings any change.
This is somewhat helpful, however -- I have no idea what plug-in that is. When I look up CoreMelt -- I find things for final cut pro. However -- I've never downloaded those, nor do I use them. I thought I tracked it down to a plug-in called Motion Factory -- but that doesn't seem to do the trick. I am logged in as the administrator, and I am able to use AME 2019.
Any other clues as to what the plug-in may be. I can't seem to find anything listed as com.pixlock.VTwinFx.AE_framework anywhere on my computer.
Fixed it... I could not find that plug-in anywhere, but now I got it. It was hidden deep down in the application support folder -- deleted whole corMelt folder and now it opens.
H Casey, I have the same problem. Media Encoder crashes on startup but I can't find the corMelt folder that you talk about. Can you explain me where did you find it ? thanks a lot !