media offline in media encoder

New Here ,
Jul 27, 2016 Jul 27, 2016

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Hello

I'm trying to export a premier cc sequence via adobe media encoder and somehow it tells me on ME that the rushes are offline.

I tried to clean the media cache both from premier and ME but it didn't help.

Waiting for your reply

regards

Ariel Tamir

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Export or render

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correct answers 1 Correct Answer

Explorer , Sep 09, 2016 Sep 09, 2016
I found the solution from another thread. I unticked "Import sequences natively" in the AME general preferences and the problem was solved.

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Jul 27, 2016 Jul 27, 2016

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Hi Tamira,

Please check for the version of Premiere Pro and Adobe Media Encoder.

FAQ: How to find which version of Premiere Pro you are running

Similarly, check for Adobe Media Encoder.

Manually clean the media cache:

FAQ: How to clean media cache files

Please reply if that helps.

Thanks,

Kulpreet Singh

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Explorer ,
Sep 09, 2016 Sep 09, 2016

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I am having the exact same problem. I followed all procedures regarding deleting cache files. Something that has worked before, but not now. I am running the most recent versions of all software. When I export straight from Premiere Pro, no problem. However, when I queue the sequence in Adobe Media Encoder, selected mp4 files appear offline.  This is very frustrating.

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Explorer ,
Sep 09, 2016 Sep 09, 2016

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I found the solution from another thread. I unticked "Import sequences natively" in the AME general preferences and the problem was solved.

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Sep 09, 2016 Sep 09, 2016

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Hi Watkino,

I am glad that it worked and thanks for confirming.

Regards,

Kulpreet Singh

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New Here ,
Nov 03, 2016 Nov 03, 2016

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This just worked for me too in the 2017 CC release. The encoder no longer displays a red "media offline" error. Thanks!

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Community Beginner ,
Mar 20, 2017 Mar 20, 2017

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you're an angel

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New Here ,
Jul 25, 2020 Jul 25, 2020

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Hi everyone I have also the same issue but I can't uncheck this preference "import sequences natively" why ?

Can you please help me ?

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Explorer ,
Sep 24, 2020 Sep 24, 2020

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Thank you very much. Worked for me. Happened after I changed my hard drive.

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New Here ,
Feb 11, 2020 Feb 11, 2020

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This hasnt worked for me... :(. It connects the file, however when it renders it fails.  It works fine just out of premiere.  Ive had similar issues recently where things weren't exporting properly in AME but fine in premiere.  It's not so convenient.  If anybody has any suggestions, please chime in.

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New Here ,
Apr 03, 2020 Apr 03, 2020

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I was having the same problem when I started working on a new computer. I was just trying to convert some master clips by batch exporting from Premiere Pro but Media Encoder always saw them as offline. Unticking 'import sequences natively' removed the warning but did not solve the problem - clips would still fail to render from Media Encoder.

 

It turned out to have a very simple solution. For some reason Media Encoder didn't think it was allowed to access the external drive my media was stored on. I thought I would try loading the clips in directly instead of coming thorugh Premiere. When I clicked on the drive in the 'Media Browser' pane of Media Encoder, a message popped up asking if it could be allowed access to the drive. I said yes and after that, batches of clips imported from Premiere without any warning and renderd out fine.

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New Here ,
Jun 13, 2020 Jun 13, 2020

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I have just encoded a video that took up to 3 hours, I watched it back via media player, and once I clicked away  the file was gone. Not in recents nor Adobe. Not even in premier pro. What could I do about this?

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Community Beginner ,
Feb 27, 2018 Feb 27, 2018

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In this issue, we just have to relink all the files,
1. close the Project,
2. Change source folder name
3.reopne the Project
4. Link all the file again.
.....Probable solved

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New Here ,
Nov 03, 2020 Nov 03, 2020

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Worked for me in AME 2019.

Thanks !!

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New Here ,
Apr 12, 2021 Apr 12, 2021

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Awesome wits, thanks so much! Cheers!

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New Here ,
Jan 22, 2020 Jan 22, 2020

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Thank you! This worked for me as well

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New Here ,
Apr 05, 2020 Apr 05, 2020

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This was the best answer! Thank you!!

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New Here ,
Dec 12, 2020 Dec 12, 2020

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i dont see "import sequences nativeley " i work hard on editing and it never works this is so frustrating !

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New Here ,
Feb 10, 2021 Feb 10, 2021

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Thanks a lot. Worked here as well

 

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Community Beginner ,
Apr 02, 2021 Apr 02, 2021

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When The latest update comes out (v15) everything got messed up. The program is creating a whole new file system. So all my templates are still using the old file system and nothting is linking up. I tried moving files over to the Premier Pro "15" file but then it wouldn't let me locate the old After effects files. I have no idea why it wouldn't accept the location because I manually located it, but when I clicked on theh after effects file nothign happened.... the program froze and nothing happend. Version 15 update screwed up everything. I tried un cheking the "import sequences natively" to and that did nothing. I am reverting back to 14 and hopefully that fixes the issue. 

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Community Beginner ,
Apr 02, 2021 Apr 02, 2021

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of course i can't open the files i was working on now in v14 because the were saved as v15....💩💩💩

This is what I think of Adobe right now. i would use other words but its not appropriate. 

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