Mercury Playback Engine GPU Acceleration (CUDA) no longer available in Media Encoder CC 2017

New Here ,
Dec 07, 2016 Dec 07, 2016

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Things have become dead slow...

In the good old days I was able to render using the CUDA features of my NVIDIA Quadro FX 4800.

Now with Media Encoder CC 2017, it no longer works. I cannot select any other renderer than the "Mercury Playback Engine Software Only".

I ran GPUSniffer.exe to check what's going on, and it listed the output below:

--- OpenGL Info ---

Vendor: NVIDIA Corporation

Renderer: Quadro FX 4800/PCIe/SSE2

OpenGL Version: 2.1.2 21.21.13.4200

GLSL Version: 1.20 NVIDIA via Cg compiler

Monitors: 2

Monitor 0 properties -

   Size: (0, 0, 1920, 1200)

   Max texture size: 8192

   Supports non-power of two: 1

   Shaders 444: 1

   Shaders 422: 1

   Shaders 420: 1

Monitor 1 properties -

   Size: (1920, 0, 1920, 1200)

   Max texture size: 8192

   Supports non-power of two: 1

   Shaders 444: 1

   Shaders 422: 1

   Shaders 420: 1

--- GPU Computation Info ---

Found 1 devices supporting GPU computation.

CUDA Device 0 -

   Name: Quadro FX 4800

   Vendor: NVIDIA

   Capability: 1.3

   Driver: 6.5

   Total Video Memory: 1536MB

   * Not chosen because of old driver.

Lo and behold, the diagnostics tool came back with the phrase "Not chosen because of old driver."

This clue led me to downloading and installing the latest driver for this product, compatible with Windows 10-64 bit of NVIDIA website:

http://us.download.nvidia.com/Windows/Quadro_Certified/342.00/342.00-quadro-desktop-notebook-win10-6...

I'm running the latest NVIDIA driver, on the latest version of Windows, with the latest version of Media Encoder.

How can let Media Encoder use the "Mercury Playback Engine GPU Acceleration (CUDA)" renderer again?

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correct answers 1 Correct Answer

Dec 08, 2016 Dec 08, 2016
Hi Beyondthedigit,My sincere apologies for the trouble.Quadro FX 4800 is a legacy product declared EOL (End of Life) & Nvidia itself is not supporting it anymore (with latest drivers) .EOL Windows driver support for legacy products | NVIDIA I cannot guarantee but your best option would be to install an older version for your Graphic card.Thanks,Kulpreet Singh

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Dec 08, 2016 Dec 08, 2016

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Hi Beyondthedigit,

My sincere apologies for the trouble.

Quadro FX 4800 is a legacy product declared EOL (End of Life) & Nvidia itself is not supporting it anymore (with latest drivers) .

EOL Windows driver support for legacy products | NVIDIA

I cannot guarantee but your best option would be to install an older version for your Graphic card.

Thanks,

Kulpreet Singh

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Community Beginner ,
Jul 19, 2017 Jul 19, 2017

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Hi,

Do you know what driver would be compatible? I have the same problem and can't find a working driver...

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Jul 19, 2017 Jul 19, 2017

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Hi Daggberg,

I am sorry that you are facing this issue.

Please confirm the make and model of your Graphic card.

Thanks,

Kulpreet Singh

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Community Beginner ,
Jul 19, 2017 Jul 19, 2017

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Exact same:
Nvidia Quadro FX 4800

Driver: 342.01

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Jul 19, 2017 Jul 19, 2017

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Thanks for the details, Daggberg.

I apologize but I do not have this information available. You might need to get in touch with Nvidia and ask for this.

Let's see if someone else can help here.

-Kulpreet Singh

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