Missing Buttons and styles in Encore CS6

Contributor ,
Oct 24, 2017 Oct 24, 2017

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Hi, Need some help please.

I have been using adobe CS since CS4 and have been upgrading all the way to CS6.

The amount of work I do and the value of our money (ZAR) it is not viable for me to go CC.

Last month my edit machine's motherboard went and had to put a new machine together.

The new machine is a 7820X with Win 10.

I have loaded all my programmes and all works well but within Encore on my old machine in the library panel next to the "Toggle display of menu tab" is the "Toggle display of buttons" and so on.

on my old system you could click on these tabs and you would have all the menu's and buttons ect, I have loaded the content disc and only have all the menu's.

No Buttons, No images, No backgrounds and so on.

what have I done wrong and where do I find these files? and how do I get them back? I used to build my own menu's now I cannot.

Thanks in advance for your time and effort.

Darren

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correct answers 1 Correct Answer

Adobe Community Professional , Oct 24, 2017 Oct 24, 2017

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Adobe Community Professional ,
Oct 24, 2017 Oct 24, 2017

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Adobe Community Professional ,
Oct 24, 2017 Oct 24, 2017

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If you already have a number of menus, you may have already gotten the content in the first part of the page Peru Bob's links to.

The part you are looking for is on the bottom of that page called "Additional solution: Install the Resource Central library content."    

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Community Beginner ,
Dec 20, 2017 Dec 20, 2017

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I have tried everything outlined above to get the toggle buttons in the Encore Library to work and they still don't.

Any other suggestions?

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Community Beginner ,
Dec 23, 2017 Dec 23, 2017

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I did download the "Additional solution: Install the Resource Central library content."  The other toggle buttons still do not have any items in them

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Adobe Community Professional ,
Dec 24, 2017 Dec 24, 2017

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Sorry I missed your post. Can you post a screen shot of the folder structure Windows Explorer or FInder if you are Mac?

Like this:

EN CS6 Library Folder Structure.png

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Community Beginner ,
Dec 24, 2017 Dec 24, 2017

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adobe cs6 screenshot.JPG

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Adobe Community Professional ,
Dec 24, 2017 Dec 24, 2017

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What do you see in the library in Encore?

Do any of the toggle buttons show items?

In Windows explorer, in the General folder do you see something like below?

Are you sure the Encore -> Preferences -> Media setting for library is pointed correctly?

EN CS6 Library Folder General Set.png

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Community Beginner ,
Dec 24, 2017 Dec 24, 2017

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This is a sample of what I see. The files in the other categories are also only menu files.

The menu toggle button is the only one that has any options.

I tried doing a search on my computer for some of the items shown in your picture. They were not found.

We checked and the Encore -> Preferences -> Media is looking in the correct folder.

adobe cs6 general screenshot.JPG

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Adobe Community Professional ,
Dec 25, 2017 Dec 25, 2017

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Okay. You say above: "I did download the "Additional solution: Install the Resource Central library content."  The other toggle buttons still do not have any items in them."

However, what you see is only the content from the earlier content install. You need to find the file you downloaded, do the double extraction and locate those files in place of the current library.

The Resource Central option is a file named EncoreContentEnglish.zip (1.67 GB) and inside that zip file is a single file named en-US.7z (for the US English version). You must unzip the zip file to get to the 7z file, and then unzip it. The end result is a 3.7 GB collection of folders.

If you don't find that file, I prefer the full download from this link:

Download full library content for Adobe Encore CS6

It is a 2.67 GB file, but it involves only a single unzip operation to get the final files.

https://download.macromedia.com/pub/developer/encore/EncoreContent_en-US.zip

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Community Beginner ,
Dec 25, 2017 Dec 25, 2017

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There didn't seem to be another file to unzip in the first folder so I did the full download and now it is all there! Thank you for your help!

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Adobe Community Professional ,
Dec 25, 2017 Dec 25, 2017

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Excellent!

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Community Beginner ,
Dec 23, 2017 Dec 23, 2017

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@Stan Jones, you just saved my butt...Thanx

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Adobe Community Professional ,
Dec 24, 2017 Dec 24, 2017

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agon024  wrote

@Stan Jones, you just saved my butt...Thanx

Excellent!

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Contributor ,
Oct 26, 2017 Oct 26, 2017

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Hi Stan & Bob

thanks guys, I downloaded the file 1.65GB then I unzipped it on my laptop, copied that file to Encore (as per Link)

I tried it in the Library and just in the main programme folder and nothing happened, by chance I clicked on the file and I saw it said unzip and I did so.

it produced a 3.69gb file and then I redirected the library Content in Encore to that folder.

Edit

Preference

Media

then change the location to the folder and all is back.

this was on my WIN 7 Laptop, I could not get it to work on my new edit machine so I am just going to copy the extracted folder and paste in the Library Folder and redirect.

should work.

Thank you for the help and sorry it took so long to reply, it took me a while to get the file downloaded.

I hope this helps people in the future.

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Adobe Community Professional ,
Oct 26, 2017 Oct 26, 2017

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Copying should work just fine. Thanks for reporting back.

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