Neither Media Encoder, nor Premier will import my MTS files

New Here ,
Feb 15, 2018 Feb 15, 2018

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Never had this problem until I updated to 2018 versions.  When I try to add the file to the queue AME becomes unresponsive and I have to force quite the program.  Same thing happens in Premier when I try to import the footage.

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Adobe Employee ,
Nov 29, 2018 Nov 29, 2018

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jonathanh,

Sorry. Did you copy the entire contents of the CF card to your hard drive including all the metadata folders? Did you import the footage via the Media Browser and not the File > Import protocol? These are the potential holes in your workflow, so I'd investigate your methodology for ingesting footage in trying to solve this problem.

Thanks,
Kevin

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