I installed updates to various apps in my creative cloud this morning. Media Encoder CC refuses to open. I have uninstalled and re-installed 3 times according to instructions in the forums. Adobe Encoder has encountered an unexpected error and cannot continue.
Can you tell me if there are problems with this installer? I have to explain this to my employer.
Thanks - Pete
High Sierra 10.13.4
I am having the same issue (OSX High Sierra 10.3.3). I tried deleting the ~/Documents/Adobe/Adobe Media Encoder folder and relaunching. This did not fix the issue. I also tried uninstalling and reinstalling + restarting multiple times.
Can someone please help us resolve this issue?
Same issue, but using macOS High Sierra 10.13.4... I used the Adobe Creative Cloud menubar item to install a previous version of Media Encoder (drop down next to UPDATE, then select OTHER VERSIONS) fixed my problem.
Also couldnt open Premier Pro CC and did the same maneuver and fixed that problem too.
This is a major issue that was obviously overlooked by Adobe before release. I have installed the latest AME version on four separate macs -- all of them have the same problem.
Mac Pro (2013) - (OSX High Sierra 10.3.3) - SAME ISSUE
iMac (2014) - (OSX High Sierra 10.3.3) - SAME ISSUE
Mac Pro (2012) - (OSX Sierra 10.12.6) - SAME ISSUE
MacBook Pro (2012) - (OSX Sierra 10.12.6) - SAME ISSUE
If anyone hears of a solution, will you please post it here? The temporary fix is to install a previous version, but Adobe shouldn't be releasing broken updates. I spent a considerable amount of time yesterday trying to figure out a workaround and none of us should have to "fix" an application we're paying for after an update.
Thanks Matt for testing on variety of Macs. That is good to know it is not just my machine type. For shared workflow I have to have all my machines running the same edition of the software. I reloaded the older versions of Media Encoder, Premiere Pro and AfterEffects to keep my business in action.
Adobe could send update advise notifications when our subscription is paid each month. That would know the history of our machines so we could avoid this sort of 'car-crash'.
I have this problem too on my older Mac Pro. Tried uninstalling and reinstalling both Encoder and Premiere and no luck. Still no answer to this? I tried going back to Encoder 2017 but my latest version of Premiere won't export to it.
I had the exact same problem. This worked for me:
Inside the "Library/Caches/Adobe/Adobe Media Encoder" folder, delete (or move to the desktop) the folder named "12.0".
(/Users/USERNAME/Library/Caches/Adobe/Adobe Media Encoder/12.0)
The files inside are preventing Media encoder from launching. Next time you launch Media Encoder it should work correctly and this folder and files will be recreated with functioning versions.
Hope this helps!
Thumbs up!!!! This worked for me
where is Library/Caches/Adobe..etc?
Everytime I delete the folder it “regenerates” when I try to open AME. Is there something else I need to do?