I transcoded 1920x1080px MOV videos to 1280x720 px MP4. The MP4 files are created; image is fine, but there is no sound anymore.
What should I do?
Which version of Media Encoder are you using?
Could you tell me the video codec (such as H.264, Cineform, Prores and so on) used in your MOV file?
Thank you for the files. So far, I couldn't see the problem. I could encode the file with audio properly. Did you happen to have a previous version of Media Encoder and upgraded to CC 2017? If you have a previous version installed, do you see this problem there?
This could be caused by a corrupt cache file and you may need to clear cache files.
Please go to the Media Encoder's Preferences menu > Media. Please take a note of the locations of "Media Cache Files" and "Media Cache Database" indicated there. Once you quit all Adobe applications, please go to this location and delete folders called "Media Cache Files" and "Media Cache". Then, while holding the shift key, please launch Media Encoder. Does this solve the problem?
This worked great, thanks a lot
(I had no previous version)