resolution 3840 x 2176 display resolution 3840 x 2160 in H. 265 file

Explorer ,
Feb 20, 2018 Feb 20, 2018

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Having a terrible time getting the right output from AME. I need to send a client 3840 x 2160 for a BrightSign player and every time I pick that resolution, which matches the input sent to AME (from AE or PP), I get a file that says resolution 3840 x 2176 display resolution 3840 x 2160 when I view it in FLC and the client says it will not play on his player.

This is a major urgent scenario and any help would be appreciated. Happening with uncompressed  input file right from drive, Dynamic Link from AE to PP or directly in PP.

Help!

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Explorer ,
Feb 22, 2018 Feb 22, 2018

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Has no one seen this? Happens on two different computers (both Macs). When I try to view the file in VLC the "resolution" does not match the "display resolution."

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