Unable to Encode due to HEVC Codec Error

Explorer ,
Jul 13, 2021 Jul 13, 2021

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I have a paid plan for creative cloud, yet when I try to queue up and export my media from Adobe Media Encoder, I get the following error (see image). 

screen.PNG

This is a recent development. I've been able to export videos via this method for months now. I haven't changed any system files. 

 

Thanks for any help you can offer. 

 

-Kelsey

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Error or problem, Export or render

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Adobe Community Professional ,
Jul 14, 2021 Jul 14, 2021

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Can you try completely signing out of Adobe CC, quitting all apps (including the CC desktop app), then relanch the CC desktop app and sign back in?

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Explorer ,
Jul 14, 2021 Jul 14, 2021

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Not yet, but I have uninstalled and reinstalled media encoder. I'll try this next and get back to you. Thanks. 

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Explorer ,
Jul 21, 2021 Jul 21, 2021

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Hi, I tried this and I'm still getting the same error message. 

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