User Presets Disappeared, Gone

Community Beginner ,
Mar 11, 2021 Mar 11, 2021

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I need help.

All my User Presets I built and depend on every day are gone!  I can't find them.

My Dynamic Link server wasn't connecting this morning. I loged out of Adobe and loged back in, that reconneced my dynamic link server. Now all my presets are gone. I checked for the folder in my program files, it is gone too. How do I find or reload my presets? Why did they dissapear? 

Don't know if it matters or effects the situation, I did update my After Effects today also after I reconnected my dynamic link server.

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Error or problem, Export or render

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correct answers 1 Correct Answer

Adobe Community Professional , Mar 11, 2021 Mar 11, 2021
Sounds like you upgraded to a new version and haven't transferred your presets yet. Check Documents/Adobe/Adobe Media Encoder/[version]/Presets and go into previous versions, find the .epr preset files, and copy them to the lastest version's preset folder. You may need to re-create some if you run into issues, as they're not always forward-compatible, but worth giving them a try first.

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Adobe Community Professional ,
Mar 11, 2021 Mar 11, 2021

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Sounds like you upgraded to a new version and haven't transferred your presets yet. Check Documents/Adobe/Adobe Media Encoder/[version]/Presets and go into previous versions, find the .epr preset files, and copy them to the lastest version's preset folder.

 

You may need to re-create some if you run into issues, as they're not always forward-compatible, but worth giving them a try first.

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Community Beginner ,
Mar 11, 2021 Mar 11, 2021

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They were in the folder just like you said! Thank you!

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Adobe Community Professional ,
Mar 11, 2021 Mar 11, 2021

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Awesome!

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