Video keeps looping when I encode it!

New Here ,
Mar 09, 2021 Mar 09, 2021

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Help! I am making videos for YouTube and have been trying to use my face cam. I record on my iPhone which produces .mov files. I get them to my computer via Google drive. Once I download them I put them through the encoder and switch them to h.264 - the problem is it messes up the video! The video loops a 30 second to 2 minute clip, and the audio plays normally. When I trouble shoot, the video plays fine on my Google drive but is broken when it gets encoded. Any advice?

TOPICS
Error or problem, Export or render, How to, Import

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Adobe Employee ,
Mar 12, 2021 Mar 12, 2021

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Hi there,

This should not be happening. We'll need to get more info to troubleshoot what causes the video to play in loop after export.

  • Could you share a screenshot of your export settings?
  • Does it happen with every project?

Regards,

Shivangi

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