White changing to Off White in GIF Export

Community Beginner ,
Aug 29, 2018 Aug 29, 2018

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When I export my GIF it changes all my backgrounds from white (FFFFFF) to just barely off white (FBFBFB).

I have tested this with video exports and it's all fine, I have changed EVERY setting that can be changed, and nothing.

Here is my desired export setting:

Unfortunately as I'm trying to place these GIF images on a white website, the off-white background does not work for me, I'm at a loss!

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Adobe Employee , Aug 30, 2018 Aug 30, 2018
C. Blake,I have heard about this recently. It's definitely a limitation of the application right now I'd classify as a bug. Kindly report that here: Media Encoder: Hot (156 ideas) – Adobe video & audio appsSorry for the frustration.Kevin

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Adobe Community Professional ,
Aug 30, 2018 Aug 30, 2018

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Hi C. Blake,

I'm not sure why that is. Personally, I've had better luck doing doing GIFs in Photoshop, and then exporting inside Photoshop itself. I assume that you're trying to take a video or series of pictures, then and export as a motion GIF? I stumbled upon a similar issue, which can maybe help you investigate further:

white background converted in #fbfbfb

Does any of this help?

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Adobe Employee ,
Aug 30, 2018 Aug 30, 2018

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C. Blake,

I have heard about this recently. It's definitely a limitation of the application right now I'd classify as a bug. Kindly report that here: Media Encoder: Hot (156 ideas) – Adobe video & audio apps

Sorry for the frustration.

Kevin

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New Here ,
Dec 04, 2018 Dec 04, 2018

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I had the exact same issue with Media Encoder 12.1.1.12 and 13.0.1.12.

I spoke to Adobe Tech Support and they said it was a known issue and is being worked on. The solution was to roll back to the 2017 version of both AE and AME then try again.

It's simply ridiculous to have a known bug that is a fundamental mistake and not patch it yet update the software for 2 more years.

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Participant ,
Jul 29, 2020 Jul 29, 2020

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Hi Kevin,

 

I am aware that this is an old issue, but it is one that hasn't been solved yet. Also, this issue has been reported on the UserVoice platform: https://adobe-video.uservoice.com/forums/911308-media-encoder/suggestions/36182734-media-encoder-v13....

 

Two years later, this issue is still present. What about implementing a Photoshop-esque color conversion table, so we have more control over the colors being used when exporting to GIF? This way, we can at least correct colors that we want to be absolutely as designed.

 

Jeroen

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